Jul 142017
 

After a relaxing breakfast, we still had a bit of time so walked around the city a bit before I headed to the airport. I wanted to see if on a Monday things would be a bit busier, but even at 11am the city felt like a bit of a ghost town. Several readers have commented that there’s not a huge population, it’s not well-known outside Portuguese tourists, but I think most of it was the fact that the tourists who DO come don’t spend a bunch of time in the city – except maybe mealtimes which explained why dinner reservations were needed.

Ian’s flight was a bit later in the afternoon, so he dropped me at the airport before going to wander around the city some more. How can you feel unsafe when the airport is named after Pope John Paul the Second?

Pope says: safe travels and boa viagem!

Checked in, headed to the lounge, and very quickly realized that I had gotten to the airport way, way too early. I had received a notification when I woke up my flight was delayed by 45 minutes until 4pm, so I had arrived about 1:30 hoping to enjoy the lounge. Unfortunately, lounge was rather depressing. Essentially nothing to eat save some cookies and crackers, but a decently stocked fridge full of beverages.

About an hour before my flight I was bored, and since Azores Airlines only has two A310s it was pretty easy to track them online. One, scheduled to operated my flight, was sitting coming from Lisbon and the other was sitting in Ponta Delgada. The one that was already there was scheduled to operate the later 5pm flight to Boston for some reason (it had its engines open so probably maintenance?) and mine was coming from Lisbon. The only problem was…according to every site I could track it on, it was still in Lisbon…2.5 hours away….an hour before my flight. Azores Airlines own site said it wouldn’t be Lisbon until 4:30….or 3:30 local.

I checked with the agent in the lounge, who insisted I must be wrong. The flight is on time. I asked her if she could check with someone. “No, I do not need to. It is on time.” Uhhh….I may have started stirring the pot, letting my fellow passengers know that our plane was still in Lisbon, so there was no way we were leaving at 3:15 pm…

Finally, at about 3:30pm a supervisor came to the lounge and singled out me and two other passengers. Yes, the plane was still in Lisbon (duh) and won’t be here for quite some time. He had proactively rebooked me and the other two passengers on the 5pm flight. There were only three seats left, so everyone else was left to wait and hope. How we had been chosen, I’m not quite sure. I was on a full fare paid ticket, so maybe that helped, or maybe he’d seen me inciting revolution in the lounge and wanted to get rid of me.

Then, of course, just after he left, our new flight the 5pm was hit with a 90 minute delay. Now we would be leaving at 6:30pm. That meant arrival at about 8:20pm. Fortunately, the 90 minute delay (which turned out to be due to a connection from Praia, Cape Verde with 80 connecting passengers) held, and we were underway.

Azores Airlines flight 281
Ponta Delgada, Azores, Portugal (PDL) to Boston, Massachusetts (BOS)
Depart 17:00, Arrive 18:50, Flight Time: 5:50
Airbus A310-300, Registration CS-TGU, Manufactured 1991, Seat 1E
Miles Flown Year-to-Date: 65,805
Lifetime Miles Flown: 2,442,782

Fortunately we had a bus gate (as are all gates in Ponta Delgada) so I got an up close and personal shot with my first ever A310:

As soon as I boarded, I got this notice from Air Azores:

My original flight had canceled. All 150+ people booked on it would be stranded in Ponta Delgada overnight, and both flights to Boston the next day were already booked completely full. I’ve never been happier that I paid the extra to be in business class!

Unfortunately, I forgot to get a pic of the seats. Thanks to Flyertalk user Carfield this is what they look like:

Far from the best business class seats across the Atlantic – they might be the worst – but with all their flights being under five hours it really was a pretty decent product. They were nice to lounge in, and very comfortable, and the price was certainly good. I knew roughly was I was getting going into it, so was very pleased with the product.

Pre-dinner drinks and ziplock-bagged mixed nuts were served:

“Meat or fish” were the option. FAR from the most appetizing looking meal I’ve ever gotten, and it was all Saran wrapped…to seal in freshness? I did find it odd that whenever I asked for sparkling water, she would bring me a fresh bottle and glass each time.

Didn’t look much better with the shrink wrap off. The beef did, however, taste much better than it looked.

Flight passed quickly, and we circled Boston a bit before landing, due to what the pilot called “very big rain.”

With less than 40 minutes to clear customs and change terminals I had kissed my connection goodbye, but upon landing my flight had been delayed…by over three hours….to 12:40am! Blessing in disguise!

Rushed over to the other terminal and got to the gate, and in the meantime the flight was hit with a further delay, now departing at 1:55am. By that time, I would have been up almost 24 hours plus the time to get home to DC, and best case I would be in bed by 4:30am. There was absolutely no way I was going to work the next day on 2-3 hours of sleep, so decided to throw in the towel and find an agent and asked to be rebooked the next day.

Unfortunately, my experience with JetBlue agents left a lot to be desired. They were all rather surly and curt, and seemed completely disinterested in helping. I finally after trying two or three found one who agreed to rebook me the next day, given my flight was delayed by over four hours. Yes, the hotel would be at my own expense, I get it.

Left the airport to get my Uber, and found out that the Uber waiting area is about a three minute walk outside from the terminal. Only problem was, those heavy rains that the pilot told us about. It was a torrential downpour, and even the short sprint to the uber got me absolutely soaking wet.

My hotel, the Le Meridien Cambridge also left a lot to be desired. The gentleman working the front desk had the personality of a 1980s Soviet hotel worker, and when I told him the AC in my room sounded like a plane taking off “we have no other rooms. Anyways, they are all like that.” Geez. I was hungry at this point, so decided to call room service. Guess who I got on the phone? Yup, grumpy front desk guy also takes room service orders. “No, you can’t have wine. Not after 10pm.” Sigh. Fine.

I went down to the bar, in hopes I might talk the bartender into a glass to take up to my room. Let me just say, he was the warmest most helpful person I encountered, and was the only reason I didn’t demand my points back. The sandwich I got from room service was also terrible, and  sleeping with a jumbo jet going wasn’t terribly helpful. In retrospect, I should have taken the 2am delayed flight. Oh, wait, no I shouldn’t have….because after all that they ended up canceling it just before 1am. UGH!

Surely when I got back to the airport, the next day would be better. It couldn’t be much worse. Except for the world’s largest emotional support animal in the gate area.

The gate agent was wonderful, and I may have flirted a bit, but he did manage to not only get me an aisle seat, but got me one in the second row. Score.

JetBlue flight 1155
Boston, Massachusetts (BOS) to Washington DC, National (DCA)
Depart 13:25, Arrive 15:00, Flight Time: 1:35
Embraer ERJ-190, Registration N298JB, Manufactured 2009, Seat 2C
Miles Flown Year-to-Date: 66,204
Lifetime Miles Flown: 2,443,181

Score…except for the fact the dog was across the aisle from me, and as soon as it lay down it rested its head on my feet. Ok, that’s cute I guess…and the owner was good looking and apologized for the dog doing that….at which point he fed it what looked like three benedryl. I didn’t think that was good for dogs…

Then, I was really excited. Seemed there was one seat empty on the plane…and it was right by me. But right before the door closed, it was not to be. A rather large lady who I’d estimate in the neighbourhood of 400 pounds came onto the plane huffing and puffing with two giant bags of fast food. Of course she was seated next to me, and tried to put the armrest up as she sat down. I very politely told her I preferred it down and was met with “well how am I supposed to sit down then!” Fortunately, the great flight attendant was right there, and told her “ma’am, the armrest must be down for takeoff. You can take a later flight if that would be more comfortable.”

I won’t go into more details, but it was an extremely unpleasant flight. Ok, one more detail…the guy across the aisle got a beer, and put some in a cup….for the dog to drink. See, all my fears of coach ARE well-founded!

Another great trip in the books, look for another one soon…


  2 Responses to “Ponta Delgada to Boston with SATA, the ensuing shizshow, and eventually to DC with JetBlue”

  1. In retrospect, do you think you would have been better up spending the extra day in Ponta Delgada if you knew your flight to Boston would have been cancelled given the experiences you had with JetBlue and Le Meridian Cambridge? Or would you not have changed a thing in this story?

  2. You could probably claim compensation from SATA as it’s an EU flight

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