One thing I like about flying to Europe out of DCA is that it requires a connection, which means any thoughts of going into the office are unrealistic. Got a bit of work done from home, had plenty of coffee, and despite sleeping in managed a very leisurely stroll to DCA to catch my initial flight to Chicago in order to get this thing started!
My favourite part of DCA is the old Continental President’s Club, which has become the United Club. The grand ceiling of the main room, and now that there’s the smaller “hidden” room in back it doesn’t feel quite so crowded. Of course, had to start the trip with a little “caviar” – United style:
Decided against all that corn and beans since I’d be spending the next 12+ hours on planes, I opted instead for some cheese cubes…and some pepper strips to get some vitamins:
I had noted on the seatmap that despite first class being full, economy was only booked to about 30 people – completely empty! I considered moving back and taking a whole row to have a little more space, but decided not to risk it with snacks and drinks.
United flight 1264
Washington DC, National (DCA) to Chicago, O’Hare (ORD)
Depart 11:45, Arrive 12:56, Flight Time: 2:11
Airbus A319, Registration N892UA, Manufactured 2006, Seat 2E
Miles Flown Year-to-Date: 612
Lifetime Miles Flown: 2,520,674
Interesting options in the snack basket today, so I opted for the fat free, gluten free, low sodium, low taste gummi bears knowing I would get much much better ones in a few days in Germany.
Beyond that, it was a typical, boring short domestic flight so I’ll skip right ahead to why I chose the flight with the 3.5 hour connection in Chicago: to give the Polaris Lounge one more try. This also had the benefit that if there were to be any winter weather surprises, I was leaving myself plenty of cushion before my international flight. No worries today, and we actually arrived Chicago a little bit early, so off from the B terminal to the C terminal to enjoy the Polaris Lounge.
First impression: the lounge was as empty as I’ve ever seen it, which always helps to make a more positive impression. It did fill up quite a bit by the time I left, but initially it was empty. Glass of Veuve Cliquot at the bar to start things off while I finished up a bit of work.
Headed over to the new dining area from there, which is much nicer and more “private” than the previous area. My only small complaint would be that the staff were more “midwest friendly” than refined, which maybe isn’t the best thing in a premium lounge. It isn’t a complaint, just a bit out of line with the experience they’re trying to project. Now, serious, not complaining….when they say things like “I just figured you would have finished your champagne by now so I brought you another!”
The seared tuna tataki was good, with a nice presentation…and the perfect light starter with a big Lufthansa meal coming up:
I had heard many good things about the Blue Door Kitchen Burger, so decided to order it – fried egg and all, and promised myself I’d only have a few bites to try it. It was pretty good, and ended up finishing a bit over half before heading back to the bar to do some pre-flight work so I could hopefully relax and enjoy the vacation a bit more!
Nice chat about the “paper plane” cocktail with the lounge manager, who’s actually been sitting at the bar just about every time I visit the lounge doing some paperwork.
After a nice visit, back through the psychedelic tunnel to the B gates to find my Lufthansa flight. Overall impression of the Polaris Lounge? Blows away anything else in the United States with the possible exception of the JFK American Flagship Lounge. It will be very interesting when (and if) United finishes more Polaris Lounges if they manage to replicate this very high standard.
Long line to board when I went to the gate, and the business class line was super long as well, so I just walked up to the counter, mentioned to the gate agent that I was in first, and was invited to board immediately so I didn’t have to stand in line. Very nice touch by the gate crew.
Lufthansa flight 431
Chicago, O’Hare (ORD) to Frankfurt, Germany (FRA)
Depart 16:20, Arrive 7:40 next day, Flight Time: 8:20
Boeing 747-8i, Registration D-ABYK, Manufactured 2013, Seat 2A
Miles Flown Year-to-Date: 4,956
Lifetime Miles Flown: 2,525,018
My seat was already set up when I boarded, and champagne and nuts made a very quick appearance. I was the only person in first today, and I had a very “old school” crew who did everything by the book and provided a first class experience that was over the top from a service perspective…without being awkward and “too much.” I’m seriously curious what kind of “notes” Lufthansa keeps on their passengers. Despite never having flown with this crew before, they knew several personal touches that they never would have without someone having told them (or read this blog maybe.)
Immediately after posting the above pic to Instagram and Twitter, Lufthansa (always on top of their social media game) was quick to reply:
I sort of find it comical that Lufthansa social media knows me well enough that they dare reply with Beyoncé memes. As I was the only one in first today, the crew had already made up the seat across from me as a bed for when I was ready for it later inflight. The gate agents did upgrade someone from business at the last minute, but I heard them telling the crew “he will just sleep and doesn’t need any service. We just want him to have a private bed.” I don’t know who he was that he got this treatment, but to the crew’s credit I never would have known he was there.
I forget what the amuse bouche was, but I remember it was tasty…
Since I wanted to try and convince myself to be sleepy, I told the crew they could turn the cabin lights dark from the start of the flight so the other guy could sleep. Apologies on the slightly dark pictures because of it. Tonight was an “all the caviar you want” flight, so I just asked for a medium portion. I was more in a sampling mood, and the main course sounded excellent…
Next up were appetizers and salad: herb shrimp with fennel salad and tomato oregano dressing, buffalo style chicken, celery with gorgonzola mousseline and farro salad, and chilled ratatouille parcel with balsamic glaze. Overall, mostly a miss unfortunately. The buffalo chicken was tasty, but the rest “tried too hard” and just wasn’t great.
Finished maybe half the appetizers, which were followed by an amazing bowl of lobster bisque. I think this was intended to be a main course, but with no other passengers, the crew insisted:
Next up, far and away the best airline main course I’ve ever had. Grilled beef filet (a perfect medium) and lobster claw served with mac and cheese. The mac and cheese was just a little spicy, the asparagus was perfectly cooked, and the whole thing was a home run!
Last but not least, a helping of cheese. I was stuffed by this point, but couldn’t turn the cheese down. Good selection:
After clearing the table, the flight attendant serving first offered “can I get you a Johnny Walker Blue, one ice cube as a night cap?” Again, no idea how he would have known that unless he reads this blog or Lufthansa keeps records on their first class episodes.
One quick check of email before calling it a night, and facebook suggested the following filter for a goofy selfie. I think they know what I was up to….
Slept nearly five hours, woke up just in time for some tea and freshening up before landing, and it was time to enjoy some time in the First Class Terminal before my connecting flights.
That is some top notch Customer Service displayed there by Lufthansa! In your opinion and expertise flying around the world through the years, what other airlines match the same level of service with Lufthabsa?
LH F? No way, never again.
Disappointed and unimpressed. November LH flight in F IAD-FRA, seat 1A. At the door, “1A, your seat is over there” he pointed. No escort to the seat. From then on I had to ask for everything. No offer to take my jacket. Seat 1A has no storage, so I had to ask. Apparently some VIPs in F who got constant attention. Food was pretty horrible as well. Oso bucco with risotto nearly inedible. When I commented to Purser, I was told “others liked it” No offer of dessert, FA starts to clear everything until I asked about dessert. “Oh, you want dessert?”
2 FAs for eight seats, not good service. Worse, this was a PAID ticket, not some upgrade or miles weenie. I’d scratch LH F from any must do list…..
Wow, in dozens of LH first flights I’ve never had one – sounds like you had a real outlier experience! Perfectly fine though if “never again” for you…more for me! Oh and I’m not a “miles weenie” or “some upgrade” either.
Yes, I was really disappointed but I am saving up to be a miles weenie
I flew Lufthansa a few times in coach (Economy) and was never disappointed.