Because this is too good not to post, I’m interrupting the trip report for a Fiji Airways story. A month later, after the Tuvalu failure, I’m still waiting for the ticket refund to post back to my credit card. It’s been over four weeks since it was authorized at the Nadi Airport ticketing office, but nothing. So, I figured I’d e-mail for an update..and got this:
Thank you for contacting Fiji Airways.
This is to confirm receipt of your email which has been passed on to our Guest Relations team for handling.
Rest assured that one of our Guest Relations Officers will respond to you within the next 21 days. Please allow us up to 60 days to resolve any refund requests.
For all our guests travelling and to/from the United States and/or Honolulu, we will follow the Fiji Airways Customer Service Plan. This response serves as an acknowledgement to your feedback and we will provide you with a substantive response within 60days.
Only at Fiji Airways is 60 days an acceptable amount of time for customer service….