Mar 062017
 

As soon as I exited the plane, there was an escort with my name on a sign, waiting to walk me to the lounge. Nobody else in first had an escort, pretty much confirming what the purser told me about the upgrades. The escort was sort of strange, however. It was useful I guess to know where to go for transit security, but following the masses of people would be just as easy.

When we got to security, there was a long line, and she just stood in line with me. I’m not sure what the point of an escort in transit is if they can’t even get you to the front of the security queue? After security she dropped me at the lounge, and wished me a pleasant flight. It was a nice touch, but there are several little things that would have made it a much better experience.

Inside the lounge, I asked where the showers were, and I was escorted to the spa area. I had to wait 10 minutes because they were “very busy” according to the agent, and eventually they showed me to a room. I’m not sure if all the rooms are the same, but it a mini bedroom with a desk and washroom/shower all in one. The thermostat in the room showed 27C despite being set at max AC – which clearly was broken. In hindsight I probably should have asked for another room, but I just wanted a quick shower so it was fine. The idea of being able to nap if I wanted was a nice one, but for a simple shower it was overkill.

After freshening up, I headed into the dining area for a little “lite” breakfast. I asked for some eggs benedict, and was informed they would take some 10-15 minutes, so it was insisted I have some juice and a pastry. I chose a pain au chocolate, and was brought two of them.

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Eventually the Eggs Benny arrived. They were good, but far from great. The hollandaise sauce was quite bland.

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The expansive foyer in the lounge. Looked to be a good 10 meters high. Note the water feature.

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Eventually it was time to board, and I had my own bus from the lounge to the plane:

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Qatar gives nice boarding pass jackets in Doha. I switched my seat when I learned the flight was practically empty, so got a new boarding pass.

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Time to board. It was nice having my own bus and being the only one boarding the plane…

Qatar Airways flight 402
Doha, Qatar (DOH) to Amman, Jordan (AMM)
Depart 07:55, Arrive 09:55, Flight Time: 3:00
Airbus A330-300, Registration A7-AEO, Manufactured 2008, Seat 3A
Miles Flown Year-to-Date: 25,053
Lifetime Miles Flown: 2,389,454

Exceptional seats for a shorthaul flight. I wouldn’t be too pleased with these on a redeye, but they were great for this flight.

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Champagne? Don’t mind if I do! Also, choice of cold OR hot towels offered. A nice touch.

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Reminder: for your safety, please stay seated while praying on board.

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After a turn, great shot of Doha on takeoff:

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Avocado and date smoothie – I was dubious on this one, but it was delicious!

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There was a choice of three appetizers. I went with “feta cheese, cucumber, tomato and green olives” – the other choices were fruit, cereal, greek yogurt and granola.

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Cheese and chive omelette with grilled lamb kofta. One of the best egg dishes I think I’ve ever had on a plane…and it came with Tabasco!

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Other than that, pretty typical flight. First was only booked to 3 of 24, so there was plenty of space. This was good, because Typhoid Mary was one of the three, and she spent the whole flight coughing and sneezing and hacking away. Despite her sitting on the other side of the plane, I was convinced I would end up sick in the next 24 hours. She CLEARLY should not have been on a plane with recycled air in the proximity of lots of people.

I hadn’t been to Amman in almost ten years, and since then the new terminal has opened – and wow, what an improvement. Transit security was rude and belittling, but after TSA they seemed positively pleasant.

On the other side of security, I was rewarded with Starbucks!

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After coffee in a vain attempt to wake up, I headed up to the Royal Jordanian lounge. This place is absolutely massive, and spans pretty much the entire balcony level overlooking the terminal. One small part:

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View into the terminal:

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I found a nice quiet corner of the lounge to camp out and do some work. The big plus of the lounge is space, and plentiful beverage offerings. There was a reasonable amount of food, but nothing that looked remotely appetizing to me. Another huge minus was a lack of power outlets. There was tons of seating, but very few places to plug in your devices. Also, the staff was rather unfriendly. I asked if I could have my boarding pass reprinted on Royal Jordanian stock, and was met with “no. why do you need that.” I explained that I would like to have it as a souvenir, and got “no. this one is fine.” Ummmm, alrighty then!

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Off to the gate. I was in the bulkhead, and wanted to move to another seat, so asked the gate agent if there were any other “A” seats left. Unfortunately, he didn’t speak good enough english to understand what I wanted. I was rather surprised. No worries, at least in 1A nobody will recline into me!

Royal Jordanian flight 503
Amman, Jordan (AMM) to Cairo, Egypt (CAI)
Depart 13:15, Arrive 14:45, Flight Time: 1:30
Embraer ERJ-195, Registration JY-EMB, Manufactured 2007, Seat 1A
Miles Flown Year-to-Date: 25,347
Lifetime Miles Flown: 2,389,748

pre-departure water and arabic coffee were offered. This is seriously the tiniest sip of coffee ever.

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for a 75 minute flight, I was impressed that a meal was offered. Unfortunately, it featured some room temp ceasar dressing, sketchy looking shrimps, and some mystery coldcuts. I ate the cheese and desert and called it a day.

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Can’t be in de-nile any longer, we’re approaching Cairo!

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Now, upon landing, there was a small problem. This terminal is gorgeous, wtf. Pulled up google on my phone, and realized that the brand new Terminal 2 had recently opened to serve regional flights. Not only was it nice inside, but there were no huge queues for visas or immigration, and I was through in maybe five minutes. One small problem – how do I get to Terminal 3 where my hotel was connected. Of course, asking a couple people led me to find out they had “friends” who would take me in their taxi.

According to google maps it was walkable in 10 minutes, so I decided to risk walking on the roads (there were no sidewalks) and see if I could make it. It was a reasonably easy walk, I lived to tell the story, and soon was checked into the Le Meridien. The hotel was just as nice as I remembered, and I was upgraded to a reasonably big suite. The only unsettling thing is that the windows rattled – badly. It took me a while to figure out it happened when I walked around the room. That didn’t give me much faith in the construction, but at least it wouldn’t bother me when sleeping.

After showering up and changing, decided to head out a bit rather than hang at the hotel all afternoon. I didn’t have time with Cairo traffic to get to any interesting sites, so chose the mall near-ish the hotel. I decided to call Uber and pray…Mohammad showed up quickly, and it was a nice easy and cheap ride over to the mall.

You know you’re in Egypt when there’s smoking at Starbucks:

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While sitting and enjoying my coffee, this monstrosoty passed by:

Supposedly, this is actually pretty close to Jason:

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I’m gonna assume that says “Starbucks Coffee.”

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What is it with me and finding the one ice rink in a country. Inside the Sun City Mall, so I couldn’t resist getting a little exercise. Just a little, however, because these rental skates were terrible!

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After finishing up, went and got a shot of the rink from above. Not too shabby for a rink inside a mall in Egypt! Certainly much better ice than the swamp in Bangkok!

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Hailed another Uber, who had no trouble finding me at the exit of the mall despite no English at all, and made it back to the hotel around 8. Had a quick beer and appetizer in the hotel sports bar (which was not half bad) and then was asleep by nine. Next morning and the onward flights to Germany would come very early!

Mar 032017
 

Easy trip by train to the Sydney airport, and soon was at the Qatar check-in area. Qatar slightly unusually has one queue feeding into separate check-in counters for first and business, so after asking an agent I ducked under the ropes and waited for the first agent to be free. When she was, I started walking up and the guy at the guy of the long queue literally rushed over and physically shoved me out of the way. I politely asked “are you in first class?” and he just glared at me and went to the desk. Ok, whatever.

When the agent was free she did apologize for what happened (although it was not her fault) which was a nice touch. She informed me that I was all alone today in first, so I would have the cabin to myself – which seat would I like? The cabin was empty when I booked so I had already selected the seat I wanted, but I appreciated her letting me know I could have whichever one I would like. Immigration and security were painless, and soon it was into the departures lounge.

I’ve flown into and out of Sydney multiple times, but never on a OneWorld airline internationally, so I haven’t had the chance to use the Qantas First lounge before now. In general, I’m not a fan of what OneWorld calls first lounges, because they’re usually heaving with all the OneWorld Emerald members, so they’re usually no more quiet or exclusive than a Star Alliance business class lounge.

This lounge was no exception as there were well over 100 guests, but it was huge and well laid-out, so didn’t seem quite so noticeable. Decided on a quick shower to wash off all the rushing around the city, and on the way to the showers noticed our plane parked right in front of the lounge. At least it would be a short walk!

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Showers were fine, nothing special, but definitely got the job done. I decided to head over to the dining area and order some light snacks. I had reached out to a few friends who are well-versed in this lounge, and they told me I had to try the salt and pepper calamari. It was good, but not mind-blowing:

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I was going to leave after this, but the very charming lounge agent named Henry wouldn’t let me leave without some dessert. Ok, now this is fun:

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I stayed around a couple more hours getting some work done, with Henry always being attentive. Despite him only asking once, he never forgot any preferences and as I was leaving, I complimented him on his memory. He smiled and told me “there are three rules in hospitality: smile, genuine, and remember.” I need to hire this guy! I honestly can’t say I remember the last time I’ve received such fantastic service from an airline.

Walking out of the lounge to my plane, the lounge features a very interesting living green stuff wall:

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Boarding was a mad rush for first and business, no separate lines or boarding call, and we were soon aboard.

Qatar Airways flight 909
Sydney, Australia (SYD) to Doha, Qatar (DOH)
Depart 22:10, Arrive 05:05, Flight Time: 14:55
Airbus A380-800, Registration A7-APD, Manufactured 2014, Seat 1K
Miles Flown Year-to-Date: 24,006
Lifetime Miles Flown: 2,388,407

First thing I noticed…I was already the fourth person in first. I thought I was the only one? Very polite Korean crew, but there was a rather significant communication gap. Their English was some of the poorest I’ve ever had from a crew on Qatar/Etihad/Emirates. They were perfectly polite, however, and Krug soon made an appearance along with olives and cheese. Unique and tasty choice.

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Lots of space, but the seat is rather lacking in privacy. By this point, the cabin had filled to seven of eight seats. I asked the purser what happened and she said “business class is too full today” so I guess there were six lucky people who got operational upgrades to first. Small silver lining, the one seat kept empty was the one across the aisle from me, so they at least tried to keep it as private as possible.

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Lots of folks are fans of Qatar’s lifejacket demo guy in the video, and it appears they have a special guest in the current video:

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Soon after takeoff, it was warm. Very warm. I asked the crew several times if they could turn the temperature down, and they said they were trying, but the cabin remained extremely warm – I would say approximately 25C/80F.

Started off with the caviar course, which came with blinis and toasts, as well as plenty of sides:

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Rather odd what I think was an attempt at a crab cake, but whatever it was was bland.

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Nice bread basket and amazing butter.

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Sous vide lamb  with spinach and feta cheese gnocchi, crushed peas, baby carrots, and radish. Noticeably lacking: anything resembling spinach or feta cheese or gnocchi. The lamb was also cooked well-done. This whole meal was a huge miss.

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The empty seat across the aisle. With the privacy screen up it was pretty private, but had that seat been taken there would have been very little privacy.

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Rather sad cheese plate. The one thing they did nicely was add some jam/chutney to the offering.

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The entertainment selection was pretty extensive, but every video started with an annoying few minute ad for tourist in Qatar. I got kind of sick of them asking this woman about her wedding day. It was more irritating since I was watching tv shows, so every 20-30 minutes I got to watch her.

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Chocolate soufflé  with strawberry coulis:

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Despite the efforts of the crew, the cabin remained an oven. I decided to change into lightweight gym shorts and shirt to try and sleep as opposed to the rather heavy pajamas they were offering. I also tried to stay awake as long as possible on this flight so that I could somewhat switch to arrival time. It must have done the trip, because I slept for a solid eight hours and woke up just about an hour before landing.

Wasn’t too terribly hungry, but the crew insisted I eat a little. Nice little bread basket, some tea, fresh orange juice, and a banana and cinnamon smoothy, which was actually quite tasty.

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I really wasn’t feeling a big breakfast, but I wanted to eat a bit in the lounge, so I just asked for the “cured balik salmon with chive cream cheese, egg and caper berries.” It was smaller than I expected, but plenty untilI got to the lounge. The crew actually seemed offended whtn I wouldn’t let them cook me eggs.

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The cabin hadn’t cooled down at all in flight, so I waited until the last moment to change back into regular clothes. We landed in a very dark Doha about fifteen minutes ahead of schedule and I was wide awake thanks to the time shift.

Overall, Qatar was pretty much what I expected: good, but not great. Like Emirates and Etihad I think the first class product was a lot of show without the little touches that make first class “exceptional.” You can’t just spend money on things like caviar and champagne and expect a world-class product to materialize. It was a big step up from Thai/United/American, but nowhere in the same league as the big boys like Cathay, Singapore, Lufthansa, Air France.

Next up, two hour transit and on to Cairo!

Mar 012017
 

After landing, I had initially planned to head to the office for a few hours to get some work done, but it was absolutely pouring outside and the Private Room was beckoning. Had a rather long walk from my gate today to the lounges, but once inside and after showing my boarding pass, one of the agents insisted on escorting me to the Private Room.

What I’ve personally always loved about Singapore is they manage to deliver perfect service without ever coming across as “hovering” over you or being at all pretentious. It’s the perfect combination of letting you know you’re a valued customer, but giving you the space and amenities to enjoy your time with them how you please. This was my first visit to the Private Room and it was nice to be walked to my seat, asked what I want (Coke Light, still water, and a cold towel please) and then left alone for a couple of hours to get some work done on the laptop.

It was about 2pm by this point, and I was starting to get hungry, so I wandered over to the dining room to check out some lunch. I had the entire place to myself. In the entire lounge at this point it was just me and one other couple. View from my table:

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Panoramic of the Private Lounge dining room. I can’t imagine people eat from the small buffet often.

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Glass of bubbly and some delicious mixed satay to start. The peanut sauce was fantastic. I would quite literally come back to the Private Room just for another helping of this!

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Main course of lobster and asparagus. Skipped the potatoes – don’t want to fill up on empty starches!

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Ice cream? I really shouldn’t..you insist? Fine, for research purposes, of course…

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At this point, it had stopped raining outside, so I decided to walk off the calories and head into the city for a bit as I had almost nine hours left before my connecting flight. Here’s the one thing I didn’t like about the Private Room – nowhere to store luggage. I asked…and then I asked even more nicely, but was sent away to the main terminal left luggage. Got there, and of course the T3 left luggage was closed today. Seems they alternate every day, and today only the T1 terminal left luggage was in service. Seriously?

Took the tram over to T1, found left luggage where a very friendly gentleman patiently weighed my bags and took my money, and then I was able to head through immigration. Just going to the city for three or four hours? Apparently that’s not suspicious at all in Singapore, passport was stamped and I was on my way. Quick train ride into the city, and a great walk through Bugis and and the Downtown Core. I resisted stopping for an overpriced touristy Singapore Sling, and was content to just wander and have some Starbucks. (Again, research purposes of course.)

On my way back to the train I ran into a special Valentines Day outdoor concert where people were having an Adele lip synch contest. It was all at once the most culturally fascinating and disturbing thing I think I’ve ever seen! Made it back to the airport around 7pm and had a quick walk through the terminals before heading back to T1 to retrieve my bags. Tried for 20 minutes to get a good shot of a butterfly in the butterfly garden, but no luck, so finally settled for a picture of people taking a picture of butterflies:

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Back to the Private Room, showed, my boarding pass, and as it was a new shift the desk agent wanted to walk me back to the Private Room. I told her I knew the way and could show myself since I was returning from earlier in the day, and she was happy to let me go. Again, service offered, declined, and no “are you REALLY sure?” Perfect service. The real kicker was when I got back to the Private Room desk, the agent greeted me by name – despite the shift change. I had to ask her. “My colleague from earlier today told me you would be coming back and what you looked like, so I’ve been expecting you.” Now THAT is service.

Couple more hours of work, and it was time for some dinner. I had heard the couple earlier in the day mentioning that the Thai mango salad was delicious, and they were absolutely right!

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The satay was so good earlier, and I didn’t want a huge meal, so I ordered it again. Unfortunately, it wasn’t mixed this time – so wasn’t quite as good, but still excellent.

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Back to my seat to do a little more work, and immediately the attendant was over suggesting I should have more champagne. Well, if you insist…

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“You’re not having desert? I can’t convince you? How about some chocolate ice cream?” Well, how can I resist that. “Maybe some red wine with that?” I swear, these people are enablers…

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With that, my lovely day in the Private Room was over, and it was time for the short 10 minute walk to the gate.

Singapore Airlines Flight 231
Singapore (SIN) to Sydney, Australia (SYD)
Depart 00:45, Arrive 11:40, Flight Time: 7:55
Airbus A380-800, Registration 9V-SKD, Manufactured 2008, Suite 3F
Miles Flown Year-to-Date: 16,319
Lifetime Miles Flown: 2,380,720

Upon boarding, I was met at the door with “Good Evening Mr. Jason, we’ve been expecting you.” I asked how they knew my name – was I the only one in Suites tonight? “There is one other, but they have an Asian name.” Again, impressive personalized service.

It was noted that I ordered Book the Cook, but “you may like to look at the menu regardless”

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The suite from above:

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Yeah, this is a horrible way to fly.

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Looking across the plane at the empty suites:

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If this suite is a’rockin…don’t come a’knockin!

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Tasty macadamia nuts and cashews with a glass of Krug.

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Very shortly after take off my Boston Lobster Thermadore was delivered. From research online, the difference between the Boston and the classic seemed to be that the Boston is the full lobster, and indeed it was:

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Clearly, it was awful:

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I would post more about the time I enjoyed in suites, but, well, right after eating I fell asleep and was out for fix straight hours, landing just 30 minutes out of Sydney. The crew seemed very disappointed I wasn’t up for any breakfast, but was happy to make me some tea when I asked.

Overall, it was a fantastic experience, and now I have to find an excuse to fly Suites on a much longer daytime route to enjoy all the service (and hopefully get some caviar!) With that, a couple of outstanding flights in Singapore First were behind me, and it was time to enjoy a couple of days in Australia!

Feb 272017
 

I’d planned ahead the night before, and knew exactly what time the first airport express train headed for the airport. Got there five minutes ahead of time, no problems at all, and was at the airport with almost 90 minutes to spare before my flight. Unlike my previous few experiences there was absolutely zero wait at immigration and security (Hong Kong doesn’t have priority security for business/first class) and I had plenty of time to spare. Quick stop at Starbucks for my fix, and then into the lounge.

Nothing says good morning like a glass of Veuve, a nice large cold brew, and a bottle of pretentious French water.

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Decided to eat a light breakfast before boarding, and some maple smoked bacon and poached eggs did the trick nicely.

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Very excited for my first flight in Singapore Suites! The first class section of the lounge wasn’t very big, but plenty big for the five or so people that were in there, including two couples in transit from San Francisco. I had really wanted a window seat, but they were all gone when I booked. I was kind of surprised both couples preferred windows to being together in the centre.

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Short walk to our gate, where my chariot awaited. Normally I find the Hong Kong airport to be a bit of a furnace, but it was nice and chilly at this hour in the morning. So far everything was going great!

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There was already a long queue forming at the gate, but I just held up the boarding pass, and someone ran over and walked me to the front of the line. Now this is the Singapore service I remember!

Singapore Airlines Flight 1
Hong Kong (HKG) to Singapore (SIN)
Depart 8:00, Arrive 12:00, Flight Time: 3:00
Boeing 777-300ER, Registration 9V-SWY, Manufactured 2014, Seat 1D
Miles Flown Year-to-Date: 12,411
Lifetime Miles Flown: 2,376,812

Once boarded, a super wide seat, although I’m not a huge fan of the leather. It can get kind of sticky if it’s warm. Fortunately, the cabin temp was perfect on this flight.

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This morning’s menu:

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There were still three seats open in first when I checked in, but they all filled at the last minute. Not sure if it was upgrades, OpUps, or what, but my seatmate decided the whole world needed to see his bare feet. Taking the “class” out of “First Class.”

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After takeoff, more champagne was offered. It’s always Krug O’Clock somewhere!

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Since I wasn’t interested in seeing bare feet the entire flight, I built a wall…and made my seatmate pay for it!

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Best fruit plate I’ve ever had on a flight. Not a large portion, but every fruit was perfectly ripe and sweet.

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Cereal with strawberry greek yogurt. I didn’t ask for them combined, and when it came like this I asked “how did you know I wanted the yogurt on the cereal?” I got “Well, Mr Jason, we know all your preferences of course!” I doubt it’s really true, but nicely done…

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Braised beef rib. Phenomenal dish! Just the right amount of savoury and sweet, protein and fat, everything about the dish was perfect.

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Next to my Krug and caviar scrambled eggs on Cathay, this has to be the best airline breakfast I can remember. Singapore really hit a home run with this flight. Down to every little detail, like the signature chopsticks:

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The short flight passed very quickly, and soon we we in Singapore and ready for my 12 hour layover. More to come on that in the next post, but I was really curious to see if Singapore could keep this up for 12 hours in transit as well as the Suites class flight to Sydney.

Feb 212017
 

Got to the check-in area, and the agents refused to let me stand at the counter while they checked me in. So I had to go have a seat, have some water, and wait while they do the check-in formalities. Bottled water, with a straw, on a tray, for the two minutes it takes to check you in for your flight.

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View of the check-in desk….with purple parasols in case the non-existent indoor rain or sun get to the agents…

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After being checked in, I was introduced to my personal porter. He insisted on wheeling my bags to the security counter, and from security to immigration. While completely unnecessary, it does make you feel like an ultra VIP.

Post-immigration it was to the escalator to the lounge….where he leaned over the side and said something I assumed translated as “get the buggy ready, Mr. Jason is coming!”

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My buggy to the lounge. Why a buggy if we were already in the lounge? Well, that’s because they drive you the entire length of the business class lounge so that everyone in there can see just how important you are…then out the door on the far side of the lounge, down the hall, and to the first class lounge!

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My lounge experience today, however, felt a bit off. After being checked in I was basically pointed into the lounge and that was it. No offer to take my drink order, no offer of spa services, anything. I finally found a lounge attendant, whose English skills were a bit of a struggle, and was able to confirm I would like a massage.

Eventually, it was all sorted, and there was no wait for a massage today, so a spa representative came and got me and escorted me to the lounge. They suggested I leave my bags right where they were (in the lounge? all alone?) and I agreed…figuring anyone who could be in the first class lounge wasn’t likely to steal from me.

Massage therapist was great, except for the fact she tried to hand me size medium pajamas for the massage. She insisted that was the only size they had, so who was I to question. I did manage to get them on despite being 6’4, and that’s when she realized how ridiculous I looked like a giant thai sausage. She did manage to then find a size large, which while still small was quite a bit better.

I went for the Thai massage over the oil massage, and I have to say it was quite a treat getting a full hour long massage in the lounge. She asked several times about the pressure, and although it was one of the more painful massages I’ve ever had it was amazingly therapeutic. She found some seriously nasty knots in my back and calves, and went to town stretching and working them out. It was amazing. Although it feels a bit awkward tipping on a complementary massage, as hard as she went to down she really put a lot of work into it, so I definitely felt like I should reward her with my remaining Baht.

When I got back to my little room in the Thai lounge, I was a bit hungry, so asked for some spicy pad thai and champagne. Seriously delicious.

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Unfortunately no mango and sticky rice today, but some Thai sweets were suggested instead. They were SUPER sweet.

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After eating I was told it was time to head for the plane, and I thought I would be getting another buggy ride or something. No, just an agent to walk me to the next gate while wheeling my bag for me.

Thai tries super hard with their ground service, but unless you’re the type who likes being fawned over and not having to lift a finger I feel it comes across as a bit awkward. It’s all very well-meaning, but a bit over the top. I feel like investing a bit in communication skills and understanding how to meet guest expectations would go a long way.

That said, I can’t imagine that would be easy. These are not highly-skilled workers in a knowledge economy, Thailand is still a developing country in many aspects, and I’m certain many of the lounge employees cannot fathom the world many of their customers live in with frequent international travel. No fault of the employees at all, who are all fantastic and friendly, merely an observation of what might take it to the next level.

Thai flight 606
Bangkok Suvarnabhumi, Thailand (BKK) to Hong Kong (HKG)
Depart 16:00, Arrive 19:45 next day, Flight Time: 2:45
Boeing 747-400, Registration HS-TGY, Manufactured 1998, Seat 1K
Miles Flown Year-to-Date: 10,824
Lifetime Miles Flown: 2,375,225

Warm welcome onboard, and a very quick offer of champagne. No mention of the brand this time, but pouring “the good stuff’ on the ground is great. I’m always puzzled by airlines too cheap to pay a few dollars of duty who pour much cheaper stuff on the ground.

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Macadamia nuts. Yum.

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Started with the same salad as the previous flight…which I didn’t mind a bit as it was once again seriously delicious.

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I let the awkward skewered prawn alone.

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“Chinese Fish Maw Soup” – it was more mushrooms than anything, and I thought a bit flavourless. Points for originality though!

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Absolutely phenomenal “braised beef shank in green curry” – although it could have used a bit more chili. Also, I don’t know what was with the roti instead of rice. Odd.

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Terrible cheese plate. Felt like the $1.99 special from WalMart.

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More super-sweet Thai deserts. I had a tiny taste of each, but wasn’t a fan. But, offered gold leaf for the second time today, I had to make sure to eat it…

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Overall, a solid product and flight. Thai is definitely a notch up from United and American, but they just lack the polish to complete with the world’s best. The flight attendants and ground service are great, but it’s the little things that are just missing. I don’t think it would take all that much for Thai to truly become world class, but it would require executives with vision who understand their customers. They don’t have to settle for “cheap luxury” – they could be truly world class if they want!

Next up, time for two nights in Hong Kong.

Feb 142017
 

After a refreshing shower, I still had about 90 minutes to enjoy the ANA Suites Lounge. Not one of the more impressive first class lounges for Star Alliance, it was still pretty empty when I arrived. It did, however, fill up quite a bit over the next hour. Before it got busy, I took a chance to have some tasty Japanese snacks and plum wine.

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Not much more to say. I actually liked it when it got a bit busier, because the lounge attendants hovered less…and they actually let me pour my own water/drinks. It’s nice having helpful people around, but at ths same time I really don’t like being waited on hand and foot and feeling like I have “staff.”

Thai flight 677
Tokyo, Narita (NRT) to Bangkok Suvarnabhumi, Thailand (BKK)
Depart 17:30, Arrive 22:30 next day, Flight Time: 7:00
Airbus A380, Registration HS-TUD, Manufactured 2012, Seat 2K
Miles Flown Year-to-Date: 9,775
Lifetime Miles Flown: 2,374,176

Boarding was a little late, and was the “usual” cast of characters. Three large western guys and their Thai “companions,” a Thai pop star (according to the flight attendant) and then there was me. While the hard product isn’t really world-class, it’s much better than what any US airline offers.

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“Can I get you some Dom Perignon?” Very first-world nit-picking, but while other airlines are more subtle, our flight attendant quite emphatically stressed the brand. As if he was trying to impress people. This perhaps goes back to my impression that Thai has some things in common with US airlines, including that lack of finesse in service. I suspect a much larger percentage of their premium cabin passengers are upgrades/awards.

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Thailand is still in mourning for the king, and after the safety video a brief video celebrating his life was played.

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Post-takeoff, more champagne quickly appeared.

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Very strange amuse-bouche. A curry puff and very fatty chicken yakatori.

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Delicious thai salad.

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Very nicely set table.

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Chilled seafood starter. Normally I avoid seafood and mayo on planes, but decided to go for it this time. I regretted it within 12 hours…

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Chestnut soup with duck liver mousse. A bit unusual, but quite tasty.

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The pork curry. Super tasty – definitely the highlight of the meal.

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Rather sad fruit and cheese course. Nowhere near expectations.

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Rum savarin with orange sauce, and a glass of Johnny Walker Blue. It was a bit on the sweet side for me, but definitely good.

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Unfortunately after dinner I passed out for two to three more hours, putting a dent in my plans to stay awake so I could get on a normal sleep schedule once I got to Bangkok. Oh well! The crew was largely absent after I woke up, but after using the call button they did show up with tea and water. They were perfecly friendly and helpful, but there was nothing proactive about the service. Nothing bad, just nothing outstanding.

I had an 18 hour overnight thanks to the award, so decided to stay at the W Bangkok. I’ve had very mixed experiences here before, but decided I would give it one more try. They proactively upgraded me the day before to a “Marvelous Suite” which was the largest suite I’ve gotten here. I think I actually prefer the junior suites I’ve had before, but on the upside the air conditioning was freezing in the room I got.

Six solid hours of sleep, and it was off to enjoy what I think is one of the best hotel breakfasts in the world – especially for the price! Sure some five star/$500 hotels might do a notch better, but for the price point this property’s breakfast can’t be beat! I wasn’t super hungry, but started with some super fresh fruit, salmon, and duck.

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After breakfast I went for a walk to walk off the jetlag. First, the view from the hotel:

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Stopped by the Siam Paragon Mall to walk around in air conditioned luxury, and then headed down the street to satisfy my craving for some Hokey Pokey ice cream. You can’t really find it in the US, so wanted to use this opportunity to make sure to get some…even if it was 10am!

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Very unusual sculptures in the mall.

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Walked by the in-mall ice rink, but no time for skating this morning.

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Back to the W, and decided to use my free drink coupons. Sure, it was only noon, but couldn’t use them the night before due to it being what the front desk guy called “some kind of respect the buddha holiday” causing a ban on alcohol sales. Decided to try the W’s signature cocktail, which was super sweet and came with 24 karat gold leaf.

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With that, it was time to call an Uber and got a fabulous ladyboy driver wearing a Hello Kitty shirt and giant silver bow in her hair. When we got to the airport, I asked to take a picture with her, and she suddenly got really nervous and wouldn’t do it. Awe!

Time to check in, and off to Hong Kong I go!

Feb 112017
 

Well, yes, but before we start, I have to acknowledge some things. Work was crazy the last week, and I was putting in 16 hour days to have any chance of pulling this trip off. At the last minute, thanks to supportive management and coworkers, I was in a place to actually consider this trip as long as I could put in a few hours each day remotely. But then, I started thinking…a trip like this isn’t easy. It’s a lot of time on planes (even in first) and it’s stressful on the body. Plus, didn’t I say I would travel less after I hit every country?

This is when I was reminded I have amazing friends. I leaned on a handful of friends pretty hard to talk through it, and ironically they all ended with the same advice: whichever decision you make, to stay or go, you won’t regret it. Just do what feels right. So, when a decision is 50-50, there’s only one way to decide… Sacajawea I stay, Tails I fly I away…

With that, I flipped it across the room at 3:30 am… (yes, I’d been torn on this decision up until the very last moment)

Tails. I go. Better hurry up and pack and get to the airport. No sleep for me tonight!

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Got to DCA about 45 minutes before the flight, no wait for security, so time for a quick “breakfast” in the United Club. Check out the napkin, guess they know where I’m going:

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Time to board!

United Express flight 3637, operated by Republic
Washington DC National (DCA) to Chicago, O’Hare (ORD)
Depart 6:00, Arrive 7:20, Flight Time: 2:20
Embraer ERJ-175, Registration N731YX, Manufactured 2015, Seat 2A
Miles Flown Year-to-Date: 612
Lifetime Miles Flown: 2,365,013

Pre-departure beverage. Anything was on offer, water was all I wanted. Gotta pace myself.

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In flight snack basket. Diet Coke and Caramello Latte biscotti – not complainign, I’m addicted to these things.

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Landed O’Hare a few minutes early, and having been up all night needed more caffeine. Of course, they got my name wrong again.

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Made it to the United Polaris Lounge, and they now have a cooked to order menu. Veuve Cliquot and eggs benny. Life is good.

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Because once you start you can’t stop, the Latin American Paper Plane cocktail. Talked to the lounge manager, and the mini paper planes that usually get clipped to the rim he orders from some lady on pinterest, and apparently she can’t make them as fast as he needs them.

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Veuve and ambiance.

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Hallway to the showers and washrooms – I like the “stars” on the ceiling.

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Then, it was time for today’s main show. First of many, many flights in first this trip.

ANA All Nippon flight 11
Chicago, O’Hare (ORD) to Tokyo, Narita (NRT)
Depart 10:45, Arrive 15:10 next day, Flight Time: 13:25
Boeing 777-300ER, Registration JA731A, Manufactured 2004, Seat 2K
Miles Flown Year-to-Date: 6,886
Lifetime Miles Flown: 2,371,287

My suite for the 12+ hours to Tokyo. The only downside is that it blocks the windows, making it a little hard to look out if you’re not super tall:

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Long trip, trying to minimize luggage and washing clothes, so looking excited in my ANA PJs. Super comfy!

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The post-takeoff Krug has arrived

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Amuse bouche of smoked salmon and scallop tartar in bouchée pie, pumpkin gnocchi with cheese sauce, risotto wrapped in roast beer, and cheese pepper bar. The roast beef was especially tasty.

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Mushroom bavarois with caviar and cauliflower soup. Sad to see they cut back on on the caviar.

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Beautiful presentation, however.

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Salad with bacon and more Krug? Don’t mind if I do!

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Fillet of beef with shallot cream, escargot sauce. Yup, I risked the beef.

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A perfect medium to medium-rare. Best cooked steak I’ve ever had on a plane.

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Cheese! Gorgonzola, camebert, piave vecchio with a glass of Petaluma Shiraz.

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Warm hazelnut bread pudding with vanilla ice cream. It was delicious.

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Post-dinner chocolates and a glass of Hibiki 21 Japanese whiskey. It was amazing….

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Eventually, staying up all night the night before caught up with me, and I passed out. For eight solid hours. It was glorious.

Not five minutes later, there was hot tea waiting for me.

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Snack time! But first…more Krug!

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Japanese set snack. Kobachi (deep-friend scallop with grated daikon radish sauce), Shusai (Saikyo miso-grilled Spanish mackerel), steamed rice, miso soup, and Japanese pickles. She offered me Natto (fermented soybeans) and I wasn’t going to play the weak westerner so I went for it. Taste was just ok, but they were sticky and gluey, and really hard to eat!

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“This is special shellfish for help digest the alcohol.” What are you saying here…

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More cheese was found to finish it off….along with a glass of shiraz.

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The perfect ending – vanilla and caramel ice cream and a few glasses of the Hibiki whiskey. It was amazing.

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Facebook filters show just how enjoyable the Hibiki was…

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Landed 10 minutes early after a suburb flight. Our gate was right next to transfer security, and right next to the ANA Suites lounges. Can’t get much better than that, after my 1000 meter dash across the same airport in December. View from the lounge:

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After a shower I felt amazing, and it was time to continue the trip. ANA hit a home run in all areas pretty much, and can’t wait for the chance to fly them again. At the end of the trip, I’ll post a side-by-side comparison of all the first products.

Feb 022017
 

First, before I start, I need to thank the best friends a guy could have. I was super torn when I started booking this trip, because as I’ve posted before I was really excited to have a few months at home with no travel to work on some things I’ve neglected these past few years of traveling. But the more I worked on the trip, the more awesome award flights I found, to the point that today it turned into the perfect trip. If I had more time (instead of 17 days) I could probably make it more epic, but as it stands I can’t think of a more amazing 17 day trip.

Thanks to all my friends who hammered it out with me, including my waffling if it was worth putting my fitness/etc goals on hold another 17 days. Conclusion reached tonight: IT IS!

So why is this trip so epic? By the numbers:

13 hours in All Nippon first class
10 hours in Thai first class, including 6+ in the A380
7 hours in Singapore Suites class, plus another 3 in Singapore first
13+ hours in Qatar first class on the A380, plus another 3 in regional first
15 hours in Emirates first class on the A380, plus another 6 in regional first
9 hours in Lufthansa first class

All told, that’s 80 hours in international first…and probably 10+ bottles of Dom/Krug/other super fancy champagne consumed.

That doesn’t even count the lounges:

ANA Suites lounge at Tokyo (nothing too fancy)
Thai First lounge at Bangkok (details on booking the spa? I’ve never had time before)
Singapore First lounge in Hong Kong (details? from what I remember it’s nothing special)
Singapore Private Room in Singapore (12 hour connection – I’ll probably go into the city for 6 of it)
Qantas First lounge in Sydney (first time – advice?)
Qatar First lounge in Doha (recommendations? what are the current bubbles on offer?)
Emirates First lounge in Dubai (first time – advice?)
Lufthansa First lounge in Munich (brand new – looking forward to checking it out)

Oh, and if that’s not enough, time in my favourite cities:

Bangkok: 24 hours overnight – was just there 7 weeks ago, so that’s enough
Hong Kong: 48 hours – tempted to go to Macao for a night, hear it’s changed a ton in the last 12 yrs
Sydney: 72 hours – one of my favourite cities in the world. I plan to just relax, drink lots of coffee, and chill
Johannesburg: 2×24 hrs – just lots of hanging out – try and meet up with some friends
Cape Town: 48 hrs – coffee, hike Table Mountain, lots of walking
Dubai: 24 hrs, hoping to see friends
Paris: 24 hrs: if I don’t walk 20+ miles it’ll be surprising.

So yeah, it’s insane, it’s epic, and I absolutely cannot wait! Over 44,000 miles, with nearly 40,000 of them in “real” international First. None of this United or American, or Saudia stuff. Please…I’ve been to all these places before, but definitely not all the lounges. I’d love to hear your recommendations!

Buckle your seatbelts, it’s hardly a week away!

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Oct 272016
 

When I headed to Turkmenistan back in June, I did knowing that it would likely be the last time I got to experience the delights of Lufthansa First Class for a very long time. So, I went out of my way and backtracked all the way to LA in order to fly LA-Frankfurt-Dubai, and it was an amazing flight! Only thing that was better was that I ended the trip with a flight home on Cathay First. It was an epic trip.

Also, I haven’t been on a plane in nearly six weeks, and it’s been wonderful. Except for the fact I’ve been working 70+ hour weeks for the last month to prepare for a series of conferences I have to put on before the end of the year. Unfortunately, over the last two weeks I’ve ben dealing with a pinched nerve in my back which was persistently annoying until this past Sunday – when it flared up to the point it was nearly an 8 of 10 on the pain scale. There was no way my flight today was physically possible.

On the upside, after three straight days of chiropractor visits, it’s at the point I’m pretty certain I can fly in a couple of days. Called to reticket, and unfortunately my bargain United P fare is not an option…and I had to rebook into full J.

Called United, and their wonderful IT was at work again, but eventually it worked…I managed to upgrade from J to F in both directions…going on United where (for now) I’m the only person in first and returning I’ll get to enjoy Lufthansa First. Unfortunately, only an hour connection in Frankfurt, so getting to the lounge and getting a new duck is looking remote. But, where there’s a will there’s a way! Stay tuned…

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Oct 182016
 

I’m not sure what I was thinking when I booked my flight out of Reykjavik for 7:45 in the morning, with the airport more than an hour from the city. There are two flights to London. I could have easily booked the later one. I think it came down to two things: (1) the earlier flight was on a 767 which is pretty rare on Icelandair (only two of their approximately 30 planes are 767s) and (2) I wanted to get to London in time to be able to enjoy the afternoon.

That said, when it came time to catch the 4:30 am bus to the airport, I definitely wasn’t thinking it was such a great idea. Fortunately, misery loves company, and my mother and brother, along with friends Mark and Beth were on the same bus. They were on the Delta flight back to Minneapolis which left about the same time, so we all set out into darkness together.

The hotel was once again confused at checkout, and tried to put all the rooms on my credit card. Fortunately we figured it out in time, and miracle of miracles the FlyBus shuttle actually showed up right on time to take us to the central bus station for our onward bus to the airport. Not too much to tell here. It was dark, I dozed a bit on the bus, and we got to the airport right on schedule.

Check-in for Icelandair business was nice and easy with no line at all, and soon we were all upstairs to immigration and security. Before getting there there was a huge duty free shop that everyone was stopping at, and I spent my last few kroner on some Icelandic chocolate to bring back to coworkers. The Icelandair Saga lounge is right before immigration and security, so I said goodbye to everyone who had joined me as they headed through immigration and security to their Delta gate.

At around 6:30am the Saga Lounge was absolutely packed, to the point I had trouble finding a seat. It seemed most of the flights from North America had arrived, and people were waiting on their connecting flights to Europe. I finally managed to find a seat, the coffee machine made a decent triple espresso, and I got some skyr with fresh berries for breakfast:

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There were also tasty make-your-own sandwich supplies set out for something a bit more substantial to eat:

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I left the lounge a bit on the late side which was the right call, because by the time I got there there was zero line for immigration and security. Good timing! I walked past the Delta gate on the way to mine, and said one last goodbye to mom and friends, and as I got to my gate (filled with very weary looking tourists) they were just about ready to board.

Icelandair flight 450
Keflavik, Iceland (KEF) to London, Heathrow (LHR)
Depart 7:40, Arrive 11:45, Flight Time: 3:05
Boeing 767-300, Registration TF-ISO, Manufactured 2000, Seat 2D
Miles Flown Year-to-Date: 140,780
Lifetime Miles Flown: 2,329,917

The 767s on Icelandair are configured in a 2-1-2 layout in business class, and feature the same miserable approximately 38 inches of pitch that the 757s do. The one saving grace is that if you take the middle seat at least you don’t have to climb over anyone…or have anyone climbing over you. Pre-departure beverages were offered, and it was a mystery orange juice. I asked the flight attendant what kind of juice it was, and her very helpful answer was “fruit.” Uh, ok? One shot of fruit juice coming up.

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I had pre-ordered my meal again, and went with the Icelandic tapas. Overall, I’d have to say this meal was more of a miss than a hit. Rather uninspired selection of packaged breads, very bland meat and cheese, and some prawns in a creamy mayo sauce which went untouched. I still won’t do prawns on a plane. That said, the mimosas were super generous, and served with the entire bottle:

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Upon clearing my plate, she insisted on bringing me another mimosa…

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…there may have been a third mimosa before landing. But what happens in Iceland stays in Iceland…

Unfortunately, Heathrow saw fit to be its usual miserable self. It was a warm day in London, nearly 25C and the immigration queue was more than an hour long. I decided to angry tweet the airport, which responded immediately by saying they were sorry and asking which terminal I was in. Once I sent them that, silence…

An hour later I was very glad I had pre-purchased Heathrow Express tickets, because there was no way I was going to deal with the tube after more than an hour waiting for immigration. Quick trip to my hotel with a quick connection to the tube at Paddington, and I was there.

Decided to try something different this trip, and explore SPG’s relatively new Tribute Collection. I stayed at St Pancras at the Great Northern Hotel, which I’ll give a brief review of here. The staff were fantastic and friendly, happy to help out with anything you wanted. I kept extending my original one night stay a night at a time, eventually staying four nights, and they were more than happy to help out each time. Including getting me a room for the third night on points when the property showed completely sold out.

The room was…tiny. Despite showing rooms online, they claimed there were no upgrades, and the standard room was like a closet.Maybe twice the size of a double bed and that was it! However, the air conditioning was ice c0ld, and the room did its job. Location was also fantastic, so I think I will probably stay here again on my next trip. Much better than my experiences at other SPG properties in London without functional AC, semi-aloof staff, and ancient properties with squeaky floors and thin walls.

I had a nice four days in London, even though my original plans had changed. I won’t be writing about my trip back to DC because, well, it was sponsored in the end which makes it non-bloggable. It was a pleasant surprise at last minute notice, and even better – Icelandair business class tickets…even the cheapest bucket…are completely changeable without a penalty charge. I put it off three months into the future, and now apparently I have an excuse to get back to Helsinki!

That caps off my final country trip. Amazing time, and completely thrilled that so many family and friends made the time to join me for it. It made it an incredibly memorable trip and a very special experience. Now, to start returning to places for another go around…