Sep 132017
 



No wait to check in with South African, although I was mildly surprised that the check-in agent spoke extremely limited English. Not that I expect Brazilians to speak English, but I was definitely surprised that doing check-in for a country where the lingua franca is English you wouldn’t have English-speaking agents – especially in the business class check-in line!

No worry though…and maybe it was good practice because while security was super easy, passport control decided she wanted to ask about the extra pages in my passport. Except, her English didn’t go beyond “how many days” and “where you work” – so my terrible Portuguese and passible Spanish got the point across, but it was definitely a trying interaction.

The last time I was in Sao Paulo it was on a long transit with United, and I remember a smallish United club that was definitely not the most pleasant place to pass the time. This has since been replaced by a rather nice Star Alliance lounge which is not only spacious, but also rather bright and airy. The only downside was that it was slightly warm since it was “terminal temperature” but overall it was quite nice.

I didn’t check out the showers, but there were plentiful places to charge your devices, and even with the lounge rather full of evening departures to Johannsburg, Frankfurt, Zurich, Houston, etc, there was plenty of seating. For some reason, I was feeling some protein was in order, so a hamburger pattie, meat pie, and some more pão de queijo it was!  …with a glass of reasonable Argentine malbec to wash it down, of course. For anyone taking notes, the entire bar was also self-service.

After about an hour in the lounge I headed towards the gate, and was glad I got their slightly early to (a) catch a short of my plane before the sun set, and (b) because it was at the very last gate in the terminal. I joked about the long walk to the gate agent as we were queueing to board, and she said “it costs more to park closer.” I don’t know if she was kidding, but….

Boarding started 30 minutes before departure, and I was excited to see just how much of an improvement South African’s A330-300s were over their tired old business class.

South African Airways flight 223
São Paulo, Brazil (GRU) to Johannesburg, South Africa (JNB)
Depart 18:00, Arrive 07:25 next day, Flight Time: 8:25
Airbus A330-300, Registration ZS-SXJ, Manufactured 2016, Seat 6K
Miles Flown Year-to-Date: 80,325
Lifetime Miles Flown: 2,457,302

I opted for seat in the sixth row, towards the back, since the flight looked completely empty and it looked like I would have the entire empty fifth row between me and any other passengers. I ended up being right. They actually blocked off the mini cabin behind the galley and kept it empty. In total, there were only nine passengers for the 28 seats in the front business class cabin.

First impressions: loved the colour scheme, and loved how spacious it felt. Very similar to the Delta seat I had come down to Santiago on.

View across the cabin, in 1-2-1 configuration.

The red accents were a nice touch. Headphones hanging at the ready:

Middle pair of seats – even here plenty of room between you and your seatmate.

Happy…and very tired to be on-board and settled in.

Pre-departure champagne was served…in a real flute. There were some delays in boarding, so when she came to collect the glass I asked if I might have another. “No. One per passenger.” was the reply. Ugh.

Event the seatback video was advertising…the seat we were already in. Maybe this was meant for economy?

Nice-looking amenity kit, but just the basics inside.

The menu looked a bit better than I remember from recent South African long-haul flights:

Service began about 30 minutes after takeoff with drinks and canapés. The canapés reminded me of something I would see on a US airline – just uninspired and kinda cheap looking.

The roasted filet starter. It tasted better than it looked, but was definitely a little too roasted for my taste. That said, it was reasonably tasty. But what’s with the unnecessary random lettuce garnish. The 90s called…they want their plating back.

I don’t remember why, but I went with the chicken main. It was perfectly cooked, and the vegetables were a bit better than the usual super-uninspired fare. Given my usual low expectations for catering on South African, I’d say this meal overall did pretty well. Plus, there was garlic bread…

The milk pudding with caramel sauce, however, was amazing.

Ok…the cheese plate was pretty bad. I would almost venture to say worse than Untied with the cheap packaged biscuits and rubbery cheddar…but there was fig spread. So tough call…

The novelty of the trans-South Atlantic route hadn’t worn off on me yet, but I was a little concerned about our apparent flight path. Upside…maybe a quick stop in Ascension or St. Helena?

I managed nearly five hours of sleep, and wasn’t really hungry when I woke up, but the crew insisted I “at least have a little.” Ok, so I went with the deli plate. It was reasonable, except that damn lettuce garnish made another appearance…

Upon landing, some rather official looking people boarded, and the flight attendants announced over the PA that everyone must remain seated while customs officials boarded the plane. A woman’s scream could be heard from deep in the economy section, and a few minutes later two women with Louis Vuitton handbags were escorted off the plane. No clue what it was all about, but added a bit of excitement.

Rather long walk to immigration, and the usual early morning long lines in Johannesburg. Fortunately things moved relatively quickly compared to normal, and I was through in about 30 minutes. No questions, quick stamp into the country, and on my way.

On previous trips I had opted to skip the arrivals lounge, but out of curiosity I decided to check it out this time. It’s a short elevator ride up just beyond the baggage area, and while small has everything you need upon arrival. There was an extremely friendly agent working the desk who was not only welcoming but also offered a shower (with escort to the shower) and offered if there was anything else I needed be sure to ask her. A nice touch after a redeye when you’re tired and jetlagged.

After a shower and a couple bottles of water it was through the arrivals area, to the domestic wing, through security (which moved pretty quickly) and into the domestic South African Airways lounge to wait for my connecting flight. Was nice to see the large model plane in the lounge still:

Boarding was via a bus gate (as widebody domestic flights usually are at Johannsburg) because the plane had arrived internationally and was still parked at the international pier. Bus to the jetway, walk up a long flight of stairs into the jetway, and time to board.

South African Airways flight 323
Johannesburg, South Africa (JNB) to Cape Town, South Africa (CPT)
Depart 10:05, Arrive 12:15, Flight Time: 2:10
Airbus A340-300, Registration ZS-SXC, Manufactured 2004, Seat 1A
Miles Flown Year-to-Date: 81,114
Lifetime Miles Flown: 2,458,091

I had originally chosen a seat in the middle section since I hate people climbing over me and I hate climbing over people. I wasn’t looking forward to these seats in a couple of days to Australia after the great experience I’d just had:

There was even a small snack served on this flight which could have been much better, but given that I wasn’t hungry it was adequate for pecking at the fruit at least:

Overall, South African actually managed to exceed my expectations on this flight. I had great hopes for the new A330-300 seat, and it met all of them with flying colours – although I’m sure the light load on the flight also helped to colour my perspective a little bit. South African can also be extremely hit and miss with service, but it was definitely a home run this time due to a great new hard product and well above average crews. Now, time to enjoy Cape Town a bit!


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