I was in Chennai a total of 12 nights, and because I was getting a bit behind on requalifying for Starwood Platinum status this year, I figured I’d use the opportunity (especially weekends) to do a bit of hotel hopping. I usually end up with a few throwaway stays at local DC properties every year to requalify, and at around $75 each it adds up. So, I figured I’d deal with a bit of inconvenience in Chennai in order to save myself that cash.
There are five SPG properties in Chennai, and the closest to my client was the Aloft. Now, I read that it’s perfectly nice, clean, etc, but it would only save me about 20 minutes on the drive and I’d really prefer a full service option. I knew the ITC Grand Chola was the nicest of the options, and it was a tossup between the Le Meridien and the Westin. I probably should have tried all three, but ended up doing just the ITC and the Westin. The stay pattern was 1 night Westin, 4 nights ITC, 1 night Westin, 1 night ITC, 1 night Westin, 4 nights ITC. I did it this way because the first night was a weekend, so changing mid-day was easy. Then, I gave myself four days to settle in, before a few mid-week and weekend changes and finally the last several at the ITC so I could do any needed laundry/etc.
Three of the changes were on weekends, so were very easy to do, but three were on Wednesday, Thursday, and Friday mornings. My pattern was to get up early, grab a quick breakfast, change hotels (they’re a 10 minute drive apart), check in if possible, then head to the client. Big credit to both hotels, all three mornings they let me check in approximately 7/7:15am for the day. They were absolutely fantastic on this front.
I’ll compare the two properties on six metrics: room, transportation, lounge, restaurants/food, service, platinum benefits, and finally value for price.
Room: all three times I stayed at the Westin I was given a room on the executive floor. They were standard sized rooms, and as far as I could tell the amenities weren’t upgraded. The air conditioning worked well, the rooms were all very clean, and they had everything that was needed and expected. Additionally, they always stopped by a few times a day offering more bottles of water, as well as turn-down service.
At the ITC Grand Chola, my first two stays I was upgraded to a Towers room. The room was huge, probably about 550 square feet total. It had a huge washroom, with separate shower and toilet cubicles. There was also a standalone tub, as well as drawers and changing area. The AC actually got frigid, and perhaps the coolest part was that everything from lights to AC to TV was controlled by an in-room iPad. On my third stay, I asked about a suite upgrade. They said it would likely be possible, but I would have to pay the rather significant difference in the luxury tax. Luxury tax is assessed on the rack rate of the room, and because of this they usually don’t do suite upgrades. After reminding them that my corporate rate had luxury tax waived they agreed and upgraded me to a rather huge suite. I’ll let the pics do the talking, but I’d estimate it was 800-900 square feet minimum. It made for a very comfortable four nights!
Clear edge in room goes to the ITC Grand Chola.
View from the executive floor at the Westin:
Suite at the ITC Grand Chola:
Transportation: I only used transportation from the ITC Grand Chola twice, and that was the hotel car to the Westin and later to the airport. It was slightly overpriced, but plenty comfortable. The nice thing about the Westin was that my corporate rate had free airport transfers included. The pick up at the airport on my arrival was perfect, and they had cold towels and water waiting in the car which was much appreciated in the Chennai humidity. For my later stays, they arranged to pick me up at the ITC Grand Chola instead, and at the end of the stay transfer me to the ITC Grand Chola. Quite nice of them considering the rate specifies airport transfers and not just “transfers”. Other than that, I had a driver to my client, and used Uber for personal transit which also worked equally well from both hotels.
Clear edge on transportation to the Westin.
Lounge: So, my complaint on the lounges isn’t the fault of the hotels. Tamil Nadu state where Chennai is located was in the middle of local elections, and thus declared a number of “dry days” where alcohol couldn’t be served. At one point, it was three days in a row. To the credit of the lounges, they still offered snacks and non-alcoholic drinks.
The Westin had a proper lounge on the executive floor that was open from 1830-2130 every day, and the drinks flowed freely. Very freely. Many of the residents were in the hotel for weeks at a time, and had bonded, and it was expat drinking hour every night in the lounge. Mixed drinks, wine, beer, you name it, and plentiful snacks to the point you could easily make a meal out of them….and if you stayed until 2130 you probably would!
The lounge at the ITC was located in the lobby of the hotel, and available to all Towers and ITC One guests. Not sure what ITC One is, but being in the towers I got to use it. They had four hot snacks and a few cold snacks which rotated (seemed to be the same menu every monday, same every tuesday, etc), as well as plenty of free-flowing drinks and super friendly staff. The happy hour was shorter – only 1800-2000, but they got really generous the last 15 minutes and I ended up with 2-3 drinks sitting around several times.
I would have to declare the lounges a tie – both had plentiful snacks and drinks as well as super friendly staff.
Restaurants/Food: At the Westin I had breakfast every day, as well as room service dinner one night. The breakfast was plentiful, with lots of breads and danishes, some fruit and other options, as well as eggs, pancakes, etc cooked to order. There was also proper American bacon, which they would cook well done and crispy upon request. There were also several warm Indian options as well. The coffee was also good, with espresso drinks also on offer. I had a sandwich from room service one night which was good and reasonably-priced, and delivered quickly and warm. One nice thing to note, the Westin is also a short walk to the Phoenix Marketcity Mall, which has several good food options including Nandos, California Pizza Kitchen, Hard Rock Cafe, Starbucks, Dunkin Donuts should you get sick of hotel fare.
The breakfast at the ITC Grand Chola was simply amazing. Eggs made to order, tons of breads, pastries, etc, and an amazing assortment of fresh fruit every day. There was also a full Indian options hot bar, etc. By my second day they had my coffee preferences down, and I didn’t even have to ask and a double espresso would show up within two minutes of sitting down. There were also six to seven restaurants, but most evenings I was too tired to bother. Plus, they were a bit high priced, although delicious. I had dinner one night at their north Indian restaurant Peshwari, and it was a set menu for one and absolutely delicious. Pics below. I also ate in their cafe several times, which had really good sandwiches for both breakfast and lunch. It was also slightly overpriced, but made an easier light meal than the sitdown restaurants.
Slight edge goes to the ITC for a slightly better breakfast, and tons of great restaurant options.
Breakfast/buffet restaurant from above at the ITC:
Dinner at Peshwari at the ITC Grand Chola:
Amazing fruit for breakfast at the ITC Grand Chola:
Service/Common Areas: Can’t say enough here about both properties, because service was uniformly fantastic. Staff would remember you after one interaction, and upon returning after hotel hopping I was warming welcome back. I was doing PT for the shoulder surgery throughout the stay, and requested an umbrella from the concierge to help with exercises. Both hotels remembered, and brought me one on my second stay without asking. People genuinely seemed to love their jobs and care that you enjoyed your stay.
Both hotels win here in a big way.
Lobby in the Grand Chola:
Group of eye surgeons having a conference at the hotel taking a group pic, lol:
Poolside at the ITC Grand Chola:
Platinum benefits: At the Westin, got an upgrade to the executive floor, lounge access, happy hour, and a coupon for a free drink (beer or wine) via either room service or in the restaurants and bars. I chose a glass of wine sent to my room both stays, and the third there was no love because it was a “dry day.” At the ITC, I was upgraded to a Towers Room twice, and the third time to a huge suite. This included lounge access.
Slightly edge in this category to the ITC, only because I was consistently upgraded to a larger room.
Welcome flowers and sweets in the suite at the ITC Grand Chola:
Value for Price: Both hotels were the exact same price with my corporate rate. Since I rated the ITC Grand Chola higher in most categories, I’d consider it an excellent value for price. For the Westin, I’d still call it a very good value for price.
Hope these are helpful!