Up early, enjoyed a bit of breakfast (and of course some Starbucks) and checked out of the hotel. The St Regis Mumbai was absolutely fantastic, went above and beyond for me as a platinum member. However, when checking out, like at many hotels, they asked if I wanted to be billed in my card’s home currency (US Dollars) or Indian Rupees. I replied rupees, and received a receipt showing the same. However, the charge posted in US dollars, with an exchange rate nearly 7% off from the market rate. This has taken a chain of 22 emails to correct, and has marred my impression of this property. I’m sure it wasn’t intentional, but correcting something so easy shouldn’t take such effort. Sure, it was only about $35 on the exchange loss, but it’s also the principle. Now, waiting to see if they’ll comp some Starpoints for the annoyance of 22 emails…
Decided to take Uber Black to the airport, and the nearly 40 minute drive was very comfortable with a friendly driver and was less than $8. Definitely recommended as a way to get to the airport. Fortunately, traffic wasn’t awful and made it to the airport ahead of plan. Picked up my boarding pass from Jet Airways and headed to immigration where things got…interesting.
Upon not being able to find my visa, the immigration agent asked how they had let me in the country. I explained that on previous trips I was told I didn’t need to show the visa because it is in the computer, and how upon showing a digital copy this time I was allowed in. I also mentioned that I will of course carry the physical visa on future trips just in case it is required. He wasn’t going to have any of this, and escorted me to the supervisor’s room, who was equally incredulous, and told me there was no way they could stamp me out of India without seeing the physical visa.
Eventually, I asked: “ok, so you won’t let me out of India because I don’t have the visa, and without leaving India, there’s no way I’ll ever be able to physically produce the visa. So…I assume you’ll be granting me a permanent resident visa since you’ll refusing to ever let me leave the country?” This seemed to confuse them even further as the mental gymnastics became more and more difficult. They couldn’t make logical sense of what they should do next…so eventually relented and told me to make sure to have the visa next time!
That sorted, I had time to stop by the lounge very briefly for a bit of planespotting and a glass of wine. The lounge was rather nice, and had waiter service at the tables. They were probably some of the friendliest lounge waiters I’ve ever encountered too and seemed very disappointed when I declined a refill of the already generous pour of wine:
Off to the gate, where the crew was just arriving 30 minutes before departure. Looked like we would depart slightly late…
Jet Airways flight 60
Mumbai, India (BOM) to Bangkok, Thailand (BKK)
Depart 12:50, Arrive 18:50, Flight Time: 4:30
Boeing 737-800, Registration VT-JGV, Manufactured 2007, Seat 3D
Miles Flown Year-to-Date: 125,356
Lifetime Miles Flown: 2,314,493
I had actually purchased the last seat in business, and coach was full as well. It would be a very packed flight to Bangkok. Printed menu for the flight:
No pre-departure beverages were offered, but nuts in perhaps the most festive bowl I’ve ever seen in 737 business class and wine were offered shortly after takeoff:
The salad was quite unusual with beans and onions in it, but rather tasty. Nice mini salt and pepper shakers too:
Went with the Murgh main (since we got the lunch menu) and it was extremely tasty, and served with plentiful sides:
Cheese plate was decent, but I really wonder what the point of that sad little piece of lettuce is:
Finally an orange yogurt mousse for desert, which was very tasty:
Other than that, a nice uneventful flight. There was hourly water service after lunch, and flight attendants were happy to help whenever asked. Overall, it left me with a good impression of Jet Airways as a very solid choice for a short regional flight. It’s too bad they don’t do much longhaul any more, as it looks like they would likely offer a competitive product based on this short flight.
Relatively short walk to immigration upon arrival in Bangkok, and decided to use the AOT taxi service to get to the hotel. I hadn’t been to Bangkok in over 5 years until this past year, and now this was my fifth time this year. It’s funny how things seem to go in cycles! No traffic at all, and arrived at the W Bangkok in a bit under 30 minutes. I had had several good stays here earlier in the year, and was looking forward to this one. No upgrade this time because they were full, and when I arrived in the room it was extremely warm:
While the room cooled down, I headed out to meet a friend for a delicious dinner of extra spicy pad thai:
…finished with even tastier mango and sticky rice:
Unfortunately, when I got back to the room it was still 23.8 degrees, and wouldn’t cool further. I went to the front desk and asked to be moved, and was informed they were completely sold out at that would not be possible. They did send maintenance to the room to look, but they informed me it was working just fine. Based on the fact that all my previous rooms in this hotel had been much cooler, that couldn’t be the case. It was 23.2 by the time I woke up – barely cool enough for sleeping – so clearly something was wrong.
At least I had the amazing breakfast buffet to look forward to. On all my previous stays the breakfast room had been empty to maybe 50% full, but for some reason this time the place was absolutely packed, with most of the guests speaking Mandarin. It appeared there was a large group/package tour staying in the hotel, and it was not a group of frequent international travelers. Witnessed people using hands to pick from the buffet, children running around, and one man spitting on the floor in the middle of the buffet area. I pointed it out to the staff, who in the usual Thai fashion smiled and said they would see what they could do…but nothing was done.
Added to this, the quality of the buffet was also down significantly in just the past few months. Very limited fresh fruit (which had been plentiful before) and a reduced variety of dishes overall. Not sure if this was due to the large package group picking things over, or the hotel actually cutting back, but it was a major disappointment when I used to consider this the world’s best breakfast buffet. Oh well, things change… I’m not sure if I’ll choose the W again my next trip, as Bangkok has so many fantastic hotels that I don’t see any reason to stay in one that is disappointing in any way.
…that was easily fixed by grabbing Starbucks next door with some work colleaguers, where apparently asking my name is more difficult than just writing the Under Armour logo on my cup to identify me:
After coffee my all too short stop in Bangkok was over, and it was time to head on to Malaysia to begin the trek home…