Nov 132017
 

Since this was a work trip, there wasn’t too much time to enjoy Johannesburg, which is actually one of my favourite cities in the world. Fortunately, it had only been eight weeks since the last time I was there on holiday in August. It’s funny how life works some times. Eight weeks prior, when I was there for fun, I had no idea that I would be returning to DC, taking a new job, and immediately being sent right back to Joburg. Guess this is an argument for not overplanning things!

Landed a bit before 9am, immigration was easy, and headed straight to the Gautrain to head into the city. Getting to Rosebank where my hotel was did require one change but I was still there well before 10am. Unfortunately ,they didn’t have any rooms free for check in at this hour, but after a bit of prodding and reminding them I’ve been staying at the Hyatt Rosebank for nearly 25 years I managed to convince them to give me an executive club room which was ready for less than $20 extra per day. Much cheaper than it would have been to book the extra night to guarantee the room was ready upon arrival! I’ve tried a few other hotels in Joburg over the years, but honestly the service at the Hyatt blows them all away – plus, its location right next to a Gautrain station as well as a large shopping mall is hard to beat!



Got to my room around 10am, and after a shower promptly passed out for a four hour nap. Given I woke up around 8am DC time this probably wrecked my sleep for the first two nights I was there, but I was exhausted enough that I didn’t care. After waking up I grabbed a coffee at the brand new Starbucks around the corner before getting back on the Gautrain and heading to Sandton to grab a late lunch.

Wasn’t really sure what I was in the mood for, but it was a sunny day and I decided to sit out on the patio at Wang Thai and enjoy the great weather. I was feeling like green curry, which they had, but then I noticed they also had an ostrich steak which looked great. I asked if instead of chicken or beef they might be able to do the green curry with ostrich, and absolutely – they were happy to try.

Meet the first ever South African Thai fusion ostrich green curry (which was delicious!):

So, from here, it was five days of work. It was a great intro to the new job which I was starting, and each morning before we got going I went around the corner to enjoy some Starbucks. The jacaranda trees were also in bloom, something I’ve never seen in all of my trips to Gauteng. They made for great scenery while I sat outside each morning enjoying my covfefe:

The last day of the conference, we finished a little early, so I headed over to Starbucks to get some coffee before I went out exploring. We’d been doing so well until this point, but….the curse of people not being able to spell Jason came back:

After a long late afternoon walk, I was low on energy so decided I wanted a nice dinner…but also to stay near the hotel. I went with the Grillhouse restaurant in the mall attached to the Hyatt, which I’d never been to before. A nice springbok carpaccio to start:

Main course of boerewors and ostrich medallions, with creamed spinach and mushrooms…and a nice pinotage.

The next day, I had a full day to myself. Due to the way airfares worked out, it was significantly cheaper to go home a day later (even considering hotel/etc) so I agreed to stay for a day and play tourist. Can’t complain about that! Since I’d never been before, I decided to take the Gautrain up to Pretoria for the day and wander around. First stop was the Union Buildings with the large Mandela statue:

Old cannon in front of the Union Buildings:

Pretoria is known for its jacaranda trees, and they definitely didn’t disappoint. The only bad thing about them how badly I’m apparently allergic to them!

The Union Buildings:

Next I grabbed an Uber to Church Square, which unfortunately turned out to be under construction. The statue of Paul Kruger is still in the middle of the square:

After wandering, caught the train back to Joburg and did a bit of wandering and shopping. I kinda felt like I needed to buy this for my next flight:

Ended the trip in the wonderful Hyatt Exec Lounge which does happy hour every evening. Finished up a bit of work while enjoying some wine and appetizers. This is one property where, between the breakfast and the happy hour, it’s definitely worth getting on the executive floor if you can:

Called it an early night on my last night because I wanted to get up early and go for one more long walk before heading to the airport for my flights home…

Feb 212017
 

Got to the check-in area, and the agents refused to let me stand at the counter while they checked me in. So I had to go have a seat, have some water, and wait while they do the check-in formalities. Bottled water, with a straw, on a tray, for the two minutes it takes to check you in for your flight.

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View of the check-in desk….with purple parasols in case the non-existent indoor rain or sun get to the agents…

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After being checked in, I was introduced to my personal porter. He insisted on wheeling my bags to the security counter, and from security to immigration. While completely unnecessary, it does make you feel like an ultra VIP.

Post-immigration it was to the escalator to the lounge….where he leaned over the side and said something I assumed translated as “get the buggy ready, Mr. Jason is coming!”

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My buggy to the lounge. Why a buggy if we were already in the lounge? Well, that’s because they drive you the entire length of the business class lounge so that everyone in there can see just how important you are…then out the door on the far side of the lounge, down the hall, and to the first class lounge!

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My lounge experience today, however, felt a bit off. After being checked in I was basically pointed into the lounge and that was it. No offer to take my drink order, no offer of spa services, anything. I finally found a lounge attendant, whose English skills were a bit of a struggle, and was able to confirm I would like a massage.

Eventually, it was all sorted, and there was no wait for a massage today, so a spa representative came and got me and escorted me to the lounge. They suggested I leave my bags right where they were (in the lounge? all alone?) and I agreed…figuring anyone who could be in the first class lounge wasn’t likely to steal from me.

Massage therapist was great, except for the fact she tried to hand me size medium pajamas for the massage. She insisted that was the only size they had, so who was I to question. I did manage to get them on despite being 6’4, and that’s when she realized how ridiculous I looked like a giant thai sausage. She did manage to then find a size large, which while still small was quite a bit better.

I went for the Thai massage over the oil massage, and I have to say it was quite a treat getting a full hour long massage in the lounge. She asked several times about the pressure, and although it was one of the more painful massages I’ve ever had it was amazingly therapeutic. She found some seriously nasty knots in my back and calves, and went to town stretching and working them out. It was amazing. Although it feels a bit awkward tipping on a complementary massage, as hard as she went to down she really put a lot of work into it, so I definitely felt like I should reward her with my remaining Baht.

When I got back to my little room in the Thai lounge, I was a bit hungry, so asked for some spicy pad thai and champagne. Seriously delicious.

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Unfortunately no mango and sticky rice today, but some Thai sweets were suggested instead. They were SUPER sweet.

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After eating I was told it was time to head for the plane, and I thought I would be getting another buggy ride or something. No, just an agent to walk me to the next gate while wheeling my bag for me.

Thai tries super hard with their ground service, but unless you’re the type who likes being fawned over and not having to lift a finger I feel it comes across as a bit awkward. It’s all very well-meaning, but a bit over the top. I feel like investing a bit in communication skills and understanding how to meet guest expectations would go a long way.

That said, I can’t imagine that would be easy. These are not highly-skilled workers in a knowledge economy, Thailand is still a developing country in many aspects, and I’m certain many of the lounge employees cannot fathom the world many of their customers live in with frequent international travel. No fault of the employees at all, who are all fantastic and friendly, merely an observation of what might take it to the next level.

Thai flight 606
Bangkok Suvarnabhumi, Thailand (BKK) to Hong Kong (HKG)
Depart 16:00, Arrive 19:45 next day, Flight Time: 2:45
Boeing 747-400, Registration HS-TGY, Manufactured 1998, Seat 1K
Miles Flown Year-to-Date: 10,824
Lifetime Miles Flown: 2,375,225

Warm welcome onboard, and a very quick offer of champagne. No mention of the brand this time, but pouring “the good stuff’ on the ground is great. I’m always puzzled by airlines too cheap to pay a few dollars of duty who pour much cheaper stuff on the ground.

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Macadamia nuts. Yum.

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Started with the same salad as the previous flight…which I didn’t mind a bit as it was once again seriously delicious.

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I let the awkward skewered prawn alone.

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“Chinese Fish Maw Soup” – it was more mushrooms than anything, and I thought a bit flavourless. Points for originality though!

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Absolutely phenomenal “braised beef shank in green curry” – although it could have used a bit more chili. Also, I don’t know what was with the roti instead of rice. Odd.

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Terrible cheese plate. Felt like the $1.99 special from WalMart.

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More super-sweet Thai deserts. I had a tiny taste of each, but wasn’t a fan. But, offered gold leaf for the second time today, I had to make sure to eat it…

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Overall, a solid product and flight. Thai is definitely a notch up from United and American, but they just lack the polish to complete with the world’s best. The flight attendants and ground service are great, but it’s the little things that are just missing. I don’t think it would take all that much for Thai to truly become world class, but it would require executives with vision who understand their customers. They don’t have to settle for “cheap luxury” – they could be truly world class if they want!

Next up, time for two nights in Hong Kong.