Boston to DC with United…and a pleasant unpleasant welcome home

 2018 Train around Germany Trip  1 Response »
Mar 072018
 


As I mentioned in the last post, the Mobile Passport app had refused to let me report in, leading me to wonder if it was just a systems error (perhaps due to the federal government shutdown that was underway?) or a sign of something more ominous.

Having never had to actually go through normal lines in over five years, thanks to Global Entry and Mobile Passport, I was completely unsure what to do when I arrived…so I followed the line for US Citizens. I know this is probably boring to a lot of people since it’s what most travels do every time they return to the country, but it was new to me.

Turns out you report in at a machine now that is very similar to Global Entry, but there’s no biometric scan. You still scan your passport, the machine takes your picture, and spits out a receipt that you then get in line to show to an agent. I guess what this does is automates some of the data entry the agent used to have to do, and makes a determination.

My receipt spit out line this, and it’s the same “X of Doom” that I’ve gotten at Global Entry before, so I knew I was in for hell. At this point I only had about forty minutes to connect to my next flight, so I was pretty sure I was screwed:

Took nearly 15 minutes to reach the front of the queue and get to an agent, and I was very fortunately to get a very pleasant and helpful agent. The usual questions. Asked what I’d been up to in Cairo, explained it was just one night on the way to Germany for vacation, which made total sense to him. But then: “unfortunately my friend, you’ve won the lottery today. Please wait here against the wall, and someone will be by shortly to escort you to secondary inspection.” Whee, the automated system had decided (most likely) that my one day in Cairo was a lil too sketchy for them, so I feared the same four hour interrogation I got last time I took this route. I was preparing for the worst…and knew my connecting flight was a lost cause.

“Shortly” turned out to be nearly 30 minutes, and finally a pleasant agent came to get me…with a train of eight other suspects behind her. Me, two teenagers who looked to be somali, a pair of women in abayas, a couple of young African men, an older Pakistani gentleman with a grey beard died orange, and what appeared to be a rastafarian. Clearly I’d gotten the “profiling” flag…..

First stop was to drop six people off for what appeared to be baggage inspection. That wasn’t to be my fate. Me, one of the Somali teens, and the older Pakistani guy were led to another area, and told to “have a seat over there.” I sat for what was probably 30-45 minutes, until what I have to admit was a very professional agent came out with all three of our passports. After a quick glance at them, he beckoned me over first. I guess the shady American was likely to be easier than the foreigners…

What seemed to be a very well rehearsed series of about a dozen questions, he took notes on the back of my receipt, then actually said sorry for the hassle…have a good day. I suspect what ever auto flag I tripped he decided “oh, just one of those crazy frequent flier kids flying weird routes for fun” and let me go.

Finally checked my phone, and yup, despite still being 10 minutes prior to departure United had rebooked on on a later flight from Boston-Newark-DCA…in coach. WTF. A quick check of ExpertFlyer confirmed F was available – although points to United for confirming me on what was the quickest routing. Quick call to United got me moved back up business what I had paid for (why they didn’t rebook me automatically was a mystery…since the same class was available) so no giant inconvenience. I would get home a bit over three hours later, via Newark instead of Chicago…and unfortunately miss my hockey game. Boo!

Boston might be one of the most awful airports to transit in, and the walk from the international terminal to United’s terminal took forever, and required a walk outside, walk through the JetBlue checkin area, then past this flying banana:

By the time I got to the United Club, I was a sweaty mess, and of course there were no showers. No worry, was able to relax, clean up, have some water, before setting off in search of what would be much-needed caffeine. One huge plus for Boston, the United terminal had not just a Starbucks, but also a Peet’s and a Dunkin‘! I love choice!

Off to the gate after a long wait, and it was time to fly to sEWaRk…

United Express flight 3622 operated by Republic Airlines
Boston, Massachusetts (BOS) to Newark, New Jersey (EWR)
Depart 17:29, Arrive 19:05, Flight Time: 1:36
Embraer ERJ-175, Registration N733YX, Manufactured 2016, Seat 1C
Miles Flown Year-to-Date: 12,502
Lifetime Miles Flown: 2,532,564

Absolutely nothing to say about this flight. It was on time, there was a snack basket, crew was friendly and efficient and offered multiple refills…about all you can ask for for a short last minute regional flight.

Quick stop by the United Club for some water and a glass of whine, before boarding the last flight of the night, which I prayed would be on time.

United Express flight 3722 operated by Republic Airlines
Newark, New Jersey (EWR) to Washington DC, National (DCA)
Depart 20:30, Arrive 21:50, Flight Time: 1:20
Embraer ERJ-175, Registration N746YX, Manufactured 2017, Seat 3A
Miles Flown Year-to-Date: 12,701
Lifetime Miles Flown: 2,532,763

On time, with wine and a refill…nothing more to say! Fortunately, considering all that had gone wrong, I really can’t complain much about getting home the same day. In the grand scheme of things, it’s pretty mild drama!

Next up, a short post on my recent work trip to Mexico City!

Frankfurt to Boston with Lufthansa first

 2018 Train around Germany Trip, Germany  4 Responses »
Feb 282018
 


It had been a great vacation, albeit a bit odd for me to spend more than a week in one country! Despite all the rushing from city to city, having to figure out and explore multiple new cities, it actually felt rather resting…last minute train challenges aside.

In order to max sleep I decided I would roll right out of bed in the morning and head straight for the Lufthansa First Class Terminal. What’s the point of getting a coffee/shower/etc when you can do all that at the lounge? I’m not a fan of the 10am flights to the US for this reason (as someone who doesn’t get up all that early) but you do what you have to…

Out of bed, threw on clothes quickly, last few things in the bag, and maybe 15 minutes after my alarm went off I’d already arrived – a bit groggy – although the walk over in the cold morning air did help a little bit. Deer in the not-awake-headlights look:

I won the check-in lottery today, getting selected for secondary screening. It’s a little more tolerable in the First Class Terminal since you get to have a nice seat, there’s no rush, and they do all the work of the explosives scanning/etc for you. This is how security should always be!

By the time I was through the check-in agent was already waiting for me with my boarding pass, and I had about two hours left before my flight, so maybe 90 minutes before boarding. First things first, a couple espressos, some eggs benedict, and nothing says “good morning!” like a glass of champagne!

A quick Instagram and Twitter of the breakfast, and quick reply from Lufthansa’s always-alert social media team:

After finishing up breakfast it was time for a shower and freshening up before boarding. Grabbed a couple of the brand new black first class terminal ducks (how sad is it that one of the first German phrases I learned was ‘can I have two ducks for my (non-existent) children?) and soon after it was already time for a car to the plane. I was only one of two in first again today, and the other passenger and I shared a Porsche to the gate.

Lufthansa flight 422
Frankfurt, Germany (FRA) to Boston, Massachusetts (BOS)
Depart 10:55, Arrive 13:05, Flight Time: 8:10
Boeing 747-8i, Registration D-ABYF, Manufactured 2012, Seat 2K
Miles Flown Year-to-Date: 12,301
Lifetime Miles Flown: 2,532,363

Every time I fly Lufthansa first I seem to snap this picture with the champagne and the rose, and it reminds me what lies ahead:

Yet another new colour of Rimowa amenity kit…I simply must stop collecting these…or find a good way to display them.

Turkey tartar amuse bouche…must admit, it was kinda weird… I wasn’t a fan.

Best part of two people in First? All the caviar you want. Extra-large double helping for me today.

Trio of starters: Stuffed beef ham with gorgonzola and date sesame chutney (super tasty!), spiced carrots with curried yoghurt (very bland, but I’ll pretend it was at least healthy), salad of shrimp and green papaya with chili (a bit underwhelming). Only one I finished was the ham and gorgonzola, but the others were worth at least a nibble.

Main course. So on the way over, I had probably the best Lufthansa main course I’ve ever had. This one was a VERY close second: variation of venison, back and bratwurst, lingonberry jus, mashed brussels sprouts, fried curd cake. The venison was cooked a perfect medium, and the lingonberry jus was phenomenal. Lufthansa definitely hit a home run with this one.

Today’s cheeseboard was absolutely amazing: rock salt cheese, Saint Agur, Goat’s cheese with honey (amazing), L’Explorateur, Langres. Served with mango pepperoni chutney. The chutney was definitely a miss and a little weird.

Now that’s what I call a cheese plate! The honey goat cheese was amazing with the sweet biscuits.

I was definitely full at this point, but the crew wasn’t taking no for an answer…and I’m very glad they didn’t. “Warm curd cake with lemon thyme, yogurt oat crumbles, sour cream ice cream flavoured with lime leaves.” Enjoyed with a glass of desert wine it was absolutely amazing.

…and of course, no meal on Lufthansa would be complete without a couple of truffles and a glass of Johnny Walker Blue.

Spent the next few hours relaxing, and watching some REALLY bad movies on the iPad….or was the movie watching me:

Boston is a relatively short flight from Frankfurt, so by the time it was time for the pre-arrival meal I was still pretty full. Eating nothing wasn’t an option, and the fantastic lead flight attendant simply said “I’ll bring you something light.”

To start, something light was some sushi, a pretzel, and some more JWB:

Next up, some delicious Tom Kha Gai soup…I was told it would go really well with a sweet riesling, and who was I to argue. This was easily the best pre-arrival meal I’ve had on Lufthansa yet:

Finished off with apple cake with cinnamon crumbles…and a little more Johnny Walker Blue.

Overall, this was definitely the best flight I’ve had on Lufthansa food-wise, and everything other than the amuse bouche and appetizers were amazing. Easily one of the best Lufthansa flights I’ve ever taken, and almost exactly the perfect length. I know some people could spend 14+ hours on a flight and never get bored, but for me once it comes up to eight hours that’s more than enough to fit in everything I want to.

Now, off to see what awaits me. Ever since my Global Entry was revoked back in September I’ve been using the Mobile Passport app to check in to immigration and customs before landing. It’s worked just as quickly as Global Entry so far, maybe even quicker sometimes. However, this time, I was getting an error message, and not letting me check in. I had high hopes this was just a software glitch, and not something more…

Ponta Delgada to Boston with SATA, the ensuing shizshow, and eventually to DC with JetBlue

 2017 Kazakhstan, Portugal, United States  2 Responses »
Jul 142017
 

After a relaxing breakfast, we still had a bit of time so walked around the city a bit before I headed to the airport. I wanted to see if on a Monday things would be a bit busier, but even at 11am the city felt like a bit of a ghost town. Several readers have commented that there’s not a huge population, it’s not well-known outside Portuguese tourists, but I think most of it was the fact that the tourists who DO come don’t spend a bunch of time in the city – except maybe mealtimes which explained why dinner reservations were needed.

Ian’s flight was a bit later in the afternoon, so he dropped me at the airport before going to wander around the city some more. How can you feel unsafe when the airport is named after Pope John Paul the Second?

Pope says: safe travels and boa viagem!

Checked in, headed to the lounge, and very quickly realized that I had gotten to the airport way, way too early. I had received a notification when I woke up my flight was delayed by 45 minutes until 4pm, so I had arrived about 1:30 hoping to enjoy the lounge. Unfortunately, lounge was rather depressing. Essentially nothing to eat save some cookies and crackers, but a decently stocked fridge full of beverages.

About an hour before my flight I was bored, and since Azores Airlines only has two A310s it was pretty easy to track them online. One, scheduled to operated my flight, was sitting coming from Lisbon and the other was sitting in Ponta Delgada. The one that was already there was scheduled to operate the later 5pm flight to Boston for some reason (it had its engines open so probably maintenance?) and mine was coming from Lisbon. The only problem was…according to every site I could track it on, it was still in Lisbon…2.5 hours away….an hour before my flight. Azores Airlines own site said it wouldn’t be Lisbon until 4:30….or 3:30 local.

I checked with the agent in the lounge, who insisted I must be wrong. The flight is on time. I asked her if she could check with someone. “No, I do not need to. It is on time.” Uhhh….I may have started stirring the pot, letting my fellow passengers know that our plane was still in Lisbon, so there was no way we were leaving at 3:15 pm…

Finally, at about 3:30pm a supervisor came to the lounge and singled out me and two other passengers. Yes, the plane was still in Lisbon (duh) and won’t be here for quite some time. He had proactively rebooked me and the other two passengers on the 5pm flight. There were only three seats left, so everyone else was left to wait and hope. How we had been chosen, I’m not quite sure. I was on a full fare paid ticket, so maybe that helped, or maybe he’d seen me inciting revolution in the lounge and wanted to get rid of me.

Then, of course, just after he left, our new flight the 5pm was hit with a 90 minute delay. Now we would be leaving at 6:30pm. That meant arrival at about 8:20pm. Fortunately, the 90 minute delay (which turned out to be due to a connection from Praia, Cape Verde with 80 connecting passengers) held, and we were underway.

Azores Airlines flight 281
Ponta Delgada, Azores, Portugal (PDL) to Boston, Massachusetts (BOS)
Depart 17:00, Arrive 18:50, Flight Time: 5:50
Airbus A310-300, Registration CS-TGU, Manufactured 1991, Seat 1E
Miles Flown Year-to-Date: 65,805
Lifetime Miles Flown: 2,442,782

Fortunately we had a bus gate (as are all gates in Ponta Delgada) so I got an up close and personal shot with my first ever A310:

As soon as I boarded, I got this notice from Air Azores:

My original flight had canceled. All 150+ people booked on it would be stranded in Ponta Delgada overnight, and both flights to Boston the next day were already booked completely full. I’ve never been happier that I paid the extra to be in business class!

Unfortunately, I forgot to get a pic of the seats. Thanks to Flyertalk user Carfield this is what they look like:

Far from the best business class seats across the Atlantic – they might be the worst – but with all their flights being under five hours it really was a pretty decent product. They were nice to lounge in, and very comfortable, and the price was certainly good. I knew roughly was I was getting going into it, so was very pleased with the product.

Pre-dinner drinks and ziplock-bagged mixed nuts were served:

“Meat or fish” were the option. FAR from the most appetizing looking meal I’ve ever gotten, and it was all Saran wrapped…to seal in freshness? I did find it odd that whenever I asked for sparkling water, she would bring me a fresh bottle and glass each time.

Didn’t look much better with the shrink wrap off. The beef did, however, taste much better than it looked.

Flight passed quickly, and we circled Boston a bit before landing, due to what the pilot called “very big rain.”

With less than 40 minutes to clear customs and change terminals I had kissed my connection goodbye, but upon landing my flight had been delayed…by over three hours….to 12:40am! Blessing in disguise!

Rushed over to the other terminal and got to the gate, and in the meantime the flight was hit with a further delay, now departing at 1:55am. By that time, I would have been up almost 24 hours plus the time to get home to DC, and best case I would be in bed by 4:30am. There was absolutely no way I was going to work the next day on 2-3 hours of sleep, so decided to throw in the towel and find an agent and asked to be rebooked the next day.

Unfortunately, my experience with JetBlue agents left a lot to be desired. They were all rather surly and curt, and seemed completely disinterested in helping. I finally after trying two or three found one who agreed to rebook me the next day, given my flight was delayed by over four hours. Yes, the hotel would be at my own expense, I get it.

Left the airport to get my Uber, and found out that the Uber waiting area is about a three minute walk outside from the terminal. Only problem was, those heavy rains that the pilot told us about. It was a torrential downpour, and even the short sprint to the uber got me absolutely soaking wet.

My hotel, the Le Meridien Cambridge also left a lot to be desired. The gentleman working the front desk had the personality of a 1980s Soviet hotel worker, and when I told him the AC in my room sounded like a plane taking off “we have no other rooms. Anyways, they are all like that.” Geez. I was hungry at this point, so decided to call room service. Guess who I got on the phone? Yup, grumpy front desk guy also takes room service orders. “No, you can’t have wine. Not after 10pm.” Sigh. Fine.

I went down to the bar, in hopes I might talk the bartender into a glass to take up to my room. Let me just say, he was the warmest most helpful person I encountered, and was the only reason I didn’t demand my points back. The sandwich I got from room service was also terrible, and  sleeping with a jumbo jet going wasn’t terribly helpful. In retrospect, I should have taken the 2am delayed flight. Oh, wait, no I shouldn’t have….because after all that they ended up canceling it just before 1am. UGH!

Surely when I got back to the airport, the next day would be better. It couldn’t be much worse. Except for the world’s largest emotional support animal in the gate area.

The gate agent was wonderful, and I may have flirted a bit, but he did manage to not only get me an aisle seat, but got me one in the second row. Score.

JetBlue flight 1155
Boston, Massachusetts (BOS) to Washington DC, National (DCA)
Depart 13:25, Arrive 15:00, Flight Time: 1:35
Embraer ERJ-190, Registration N298JB, Manufactured 2009, Seat 2C
Miles Flown Year-to-Date: 66,204
Lifetime Miles Flown: 2,443,181

Score…except for the fact the dog was across the aisle from me, and as soon as it lay down it rested its head on my feet. Ok, that’s cute I guess…and the owner was good looking and apologized for the dog doing that….at which point he fed it what looked like three benedryl. I didn’t think that was good for dogs…

Then, I was really excited. Seemed there was one seat empty on the plane…and it was right by me. But right before the door closed, it was not to be. A rather large lady who I’d estimate in the neighbourhood of 400 pounds came onto the plane huffing and puffing with two giant bags of fast food. Of course she was seated next to me, and tried to put the armrest up as she sat down. I very politely told her I preferred it down and was met with “well how am I supposed to sit down then!” Fortunately, the great flight attendant was right there, and told her “ma’am, the armrest must be down for takeoff. You can take a later flight if that would be more comfortable.”

I won’t go into more details, but it was an extremely unpleasant flight. Ok, one more detail…the guy across the aisle got a beer, and put some in a cup….for the dog to drink. See, all my fears of coach ARE well-founded!

Another great trip in the books, look for another one soon…