Nov 032019
 


By the time the door had opened I had less than 50 minutes to catch my flight in DC. Since I’d never arrived from the US and connected to the US before, I had no idea how much work it would be, so I assumed maximum annoyance factor.

Fortunately , just like when I’ve arrived from DC before, we were dumped into generic international arrivals, meaning I could just run for my connection – and hopefully there was a turnoff for connections to the US before having to enter Canada!

The was, and with about 45 minutes to go I was already at the security line which wasn’t too bad with a NEXUS card. I was through in not too long, and got to US immigration with 35+ minutes to go. On the off chance you might not know, for flights from Canada to the US, from major airports you clear US immigration while still on the Canadian side.

The line wasn’t too bad, but for some reason despite using the Global Entry kiosk they were making everyone line up with their receipts, and the officer was grilling every person. Seriously, wtf is with this. I’ve only seen it in Toronto and Vancouver (never the US proper) where they basically ignore Global Entry and give you the third degree regardless. You can imagine how this is going to go.

“How long were you in Toronto?” “Oh, about ten minutes, I’m just connecting.” “Where are you connecting from?” “LA” “You’re going from LA to DC via Toronto?!” (and he holds up his hand to motion me over to secondary) . me: “yes, it’s an award ticket, it was the cheapest mileage option…but after a redeye from LA I’m regretting it.” Slight pause…and he waives me through. YES!

Quick glance at my phone to see which gate to run to….and I see the flight has been delayed by an hour. Hahahah, isn’t that how it always happens?

Decided with my bounty of extra time that the first stop would be Starbucks for some caffeinated goodness, and then the Air Canada lounge for a bit to get some water and charge the phone while I waited to see if the delay would get any worse.

Turns out that my plane was originally going Montreal – Toronto – DCA that morning, and had gone mechanical in Montreal, so they’d done a plane swap, and the new plane was in the air…so the hour delay looked pretty realistic…and it was.

Air Canada flight 7608 operated by Sky Regional
Toronto, Pearson (YYZ) to Washington, DC, National (DCA)
Depart 7:25, Arrive: 8:50, flight time: 1:25
Embraer ERJ-175, Registration C-FEJB , Manufactured 2005, Seat 1A
Miles Flown Year-to-Date: 140,739
Lifetime Miles Flown: 2,833,327

Absolutely packed flight – which I’m guessing had to do with the delay. No misconnnects, a few people from later flights on standby, but I had my 1A so I was happy as a clam. They even served a meal on this one instead of the snack I’m used to from the noon flight from DCA to Toronto, and it was actually substantial. Still full from In ‘n Out and the flight from LA I think I just ate the fruit and pecked at the eggs.

So, there I was….home by 11am, a full half day to do laundry and recover before going into work the next day. In the end it was a little over 87 hours, and lots of stories and adventures. But would I do it again?

I think my worries going into it were twofold: one, that I’d end up exhausted at the end and go into the workweek absolutely wrecked. I’m not 21 anymore and can’t get away with that. The other was the money and miles….would I regret spending them?

Now, almost two months later, the second question is easy: the work travel has piled on and I’ve already earned all the miles back in under two months so I’m glad I did it or I might have more than I know what to do with!

On the being exhausted…yeah, there’s no denying I was. But staying home it would have been my birthday and who’s to say I wouldn’t have stayed up late or gone out. Plus, I wasn’t THAT wrecked, and I had a half day to recover…AND I had an amazing adventure and series of stores. End of the day, what it comes down to is, that old saying is true:

“You never regret the big chances you took….but you almost always regret the ones you didn’t take.”

Live big, live epic, make great stories….they’ll be plenty of time to be worm fodder later!

(Oh, and I’m writing this two days into the next epic adventure. Stay tuned for a trip to the Arctic Circle…aka Tuktoyaktuk….via the Middle East, Southeast Asia…and Toronto…that sounds almost as crazy as LA to DC via Toronto….

Sep 262019
 


When figuring out how I was going to get home from Singapore, none of the options looked overly attractive. EVA Air offered to try and find an option to rebook me, but since I’d paid more than I wanted to for this segment just to fly the Hello Kitty service, I wasn’t really interested in getting a lesser product for that high price.

So, I asked for a refund, and set out to search. There were options, of course, all in business class, and all cheaper than I’d paid EVA – but none of them were particularly enticing. Air China? No thanks. A few other random Chinese airlines that would get me into JFK and I’d have to take the train home? No thanks.

Then, finally, after a lot of searching, I found Hong Kong to DC on United at a standard award level! That will do nicely! No, it’s not exciting, but the Hong Kong to Newark 777 would at least feature the new Polaris seats, so I knew it would be comfortable…and save me a good deal of money.

There was, however, that small matter of how I was going to get to Hong Kong. Paid flights were about $600 which was still much less than I’d paid EVA, but I wasn’t excited about spending that AND the miles from Hong Kong. A bit more searching and I found award space on Singapore Airlines to Hong Kong…but of course United couldn’t book it.

I decided to transfer points from Chase to Singapore Airlines and hope they went through before the space disappeared, and fortunately they did, and I was all set. Whew!

9:55 was a bit earlier than I preferred to get up and go to the airport, but it still wasn’t crazy early. I decided to maximize sleep and then use Grab to the airport and grab some Starbucks once I got there. All that sorted I didn’t even have time for the lounge, but hey – if I have to choose between sleep and the lounge I’ll take sleep every time!

Singapore Airlines flight 856
Singapore (SIN) to Hong Kong (HKG)
Depart 9:55, Arrive: 13:55, flight time: 4:00
Airbus A380, Registration 9V-SKZ, Manufactured 2018, Seat 96K
Miles Flown Year-to-Date: 70,311
Lifetime Miles Flown: 2,762,899

I’ve flown the A380 in business on plenty of airlines, but with a 1-2-1 configuration I was looking forward to seeing how roomy the seats would feel on Singapore compared to some of their competitors. The answer? Very roomy. I could be super happy in this seat even for a 12+ hour flight! Plus…how in the world could I resist the novelty of sitting in seat 96K in business class. One day, someone needs a row 100!

Pre-departure champagne was served – I really liked the simple but elegant glasses that Singapore uses – though with such a small base I wondered how stable they would be in turbulence.

I can’t remember the last time I had a window seat behind the wing, not to mention one on the upper deck. It was fun watching the wing during takeoff, especially once in the air and you could actually see the air moving over the wing!

Not terribly long after takeoff breakfast was served, which started with breakfast breads, a fruit plate, and of course since it was brunch a bit more champagne!

The fruit was followed by a cereal course, where raisin bran was on offer today. I never eat cereal at home, but it was kind of a fun novelty in flight I guess?

After the cereal there was a choice of hot meals, and I chose the cheese omelet, but who knows what happened to the pictures. It’s not like me to forget to take a picture, so I’m going to guess that it got accidentally deleted. Oh well, you’ll just have to trust me that it was tasty!

The meal didn’t end there, however. There was also a strawberry cream cake for dessert. Breakfast with dessert and champagne, what’s not to love about this!

Flight wasn’t really short at four hours gate to gate, but also didn’t feel super long. I definitely could have enjoyed the seat and the Singapore service a bit longer without wishing the flight was over!

Immigration line was fortunately not too bad when we landed, and I grabbed the train into the city. One of the nice things about the W Hotel in Hong Kong is that it’s connected to a mall right above the train station, so a straight shot from the airport and a short indoor walk (read: no need to go outside and get sweaty) and you’re there.

Strange comment at check-in: “we are sorry as a platinum member we were not able to offer you a suite on a previous visit, so we wanted to make sure to get you one today.” Wow, front desk staff that actually looked at guest history? That’s pretty impressive!

I don’t know if I should consider a view of the freeway and water filled with cargo ships a good view or not, but hey, it’s always fun to have something to look at…right?

Protests were unfortunately happening very near the hotel this weekend, and there were quite a few police hanging out near the hotel. The protestors had targeted mainland visitors this weekend, and the mainland express train also left from the mall, so there was quite a bit of action in the area.

That said, it still didn’t seem to horrible, but rather than try and deal with transit I foolishly decided to grab an Uber to head out to get some beers. Unfortunately, the police had closed several streets due to the protests, so the ride was much longer than it should have been, but at least at the end I was rewarded with some tasty beers!

Post-beers I decided to save a bit of time and grab an Uber back to the hotel as well, and snapped this artsy shot looking straight up as I waited for the Uber. There’s something about the dense chaos of Hong Kong that I find really energizing!

Off to bed – I wanted to get up in time to enjoy a lazy coffee before heading to the airport and the excitement that would be a flight home on United!

Aug 302019
 


Thanks to the jetlag which was worse than usual I woke up pretty early and managed to go for a short few mile run around Paris before heading back to the hotel for breakfast.

I have to admit: I was really looking forward to breakfast. I’m not generally a big breakfast person, especially big hotel breakfasts, but when I was in Paris for work a month or two prior I hadn’t found a Starbucks nearby to grab my mandatory morning caffeine, so went with the hotel option.

Since the Renaissance doesn’t have a club lounge, breakfast is served in the regular restaurant, and I was super impressed the four nights I was there that not only wasn’t it buffet, but the staff insisted on taking your order and serving you anything you wanted.

It seemed in a few weeks that had changed, and they were happy to take hot orders for eggs, but everything else was now self-service from a buffet table. Quality was still the same, but the relaxing element just wasn’t there any more. It was still excellent quality as far as included free hotel breakfasts go, but the “magic” was gone a bit. That said, come on, hard to argue with amazing espresso, a great omelette, and unlimited delicious pastries!

Left a bit earlier than I normally would for the airport, mainly because I’d never actually been to Orly Airport before, and didn’t know how easy the metro to RER to “OrlyVal” connection would be. Easier than expected it turned out, and I have to admit OrlyVal was cute. It’s basically a light rail with just a couple of stations that runs from the metro to the airport. I know there’s a long history, probably dealing with union issues, but hey, it was more efficient than I expected!

Plus, when I got inside the terminal at Orly, nirvana awaited me in the form of proper high-voltage coffee:

While drinking my coffee, I started to feel really “off.” A bit of alternating hot flashes, chills, dizziness, and just not feeling right. I actually debated if going to Tunisia feeling off like this was a great idea, but since this had happened a few times in the prior few months decided I might as well go for it. YOLO and all that.

Off to the TunisAir check-in, red carpet and all:

Walking to the lounge, through duty free, I found the most French duty free display of all time, avec baguette:

They lounge was a major disappointment, I scarfed down a couple bottles of water on the off chance that the previous diagnosis when I went in feeling “off” like this of dehydration was the problem, and headed to the gate to try my luck.

TunisAir flight 717 operated by GetJet
Paris, Orly (ORY) to Tunis, Tunisia (TUN)
Depart 12:00, Arrive: 13:25, flight time: 2:25
Airbus A330-300, Registration LY-LEO, Manufactured 2006, Seat 03K
Miles Flown Year-to-Date: 48,719
Lifetime Miles Flown: 2,741,307

So, if you read carefully, you’ll notice this flight was operated by GetJet, which I admit I’ve never heard of. There was no indication of this at all, except when checking FlightRadar24 you could see for the past two weeks the flight had been operated by a GetJet plane, so I figured chances were high.

Boarded, and I wasn’t disappointed….if you can call GetJet that. So, what’s GetJet? Turns out it’s a Lithuanian airline with one A330, who’s trying to get permission to fly from Vilnius to New York. Until they get it, they’re leasing out their A330 and crew to the highest bidder. I’d never been on a wet lease flight before this trip, and now two in a row! What are the odds!

Orly tends to be where a lot of low-yield and leisure flights from Paris operate out of, so I was extra alert on the plane spotting. Plus, business was only booked about 25% full, so there was no problem moving to a window seat and having the seat next to me empty as well.

Air Caraïbes heading somewhere nice and tropical

I was really curious to see what TunisAir operated by GetJet would serve for food, and it turns out to have been the typical TunisAir offering, which for a two hour flight was super impressive. Several things not to my taste including the prawns/cockroaches of the sea, the extra tough beef, and veg that had seen fresher days, but at the end of the day I wasn’t feeling well so wasn’t that hungry and it was still impressive the quantity on such a short flight.

Yes, I still had to try the Tunisian wine despite not filling well. I had water too…don’t judge me!

Besides, if I started feeling REALLY badly, there was a barf bag, which you were instructed to “PLIEZ FOLD” when done:

No troubles at all at immigration (I think the dude honestly gave up trying to understand my accent) and soon I was fighting with the taxi mafia to get to my hotel. I actually enjoy this game in French-speaking countries, and it’s a chance to really practice negotiating tactics. Reasonably fair price and off we went.

Check in at the Sheraton Tunis was a nightmare, and I waited nearly 30 minutes to check in due to front desk staff who seemed way more interested in chatting with their friends. Not impressive, especially when I had fond memories of my last time at this hotel when the staff took great care of me when I got a fierce cold.

At least I was upgraded to a spacious junior suite?

The paintings in the common areas, however, were traumatizing, and I’m still having nightmares about them weeks later.

Then there was this. I’m guessing it was some sort of Wizard of Oz thing, but I seriously have no idea what this was supposed to be!

Headed down to the bellman, and asked for help getting a taxi, and was looked at like I was from another planet. “You need to order taxis at least two hours in advance.” Uh, I’ve been all over the world, and even in the most developing countries it’s easier than that to get a taxi.

So, I headed down to the street and tried to flag one down on my own. 30 minutes later, after being ignored by 100+ taxis, I finally gave up. I don’t know what the game here is, but fair warning….Tunisia has a unique taxi game apparently.

Since it was late afternoon anyways, and I wouldn’t have much time to see anything, I retired to my room and rested before heading up to the club lounge which I had such fond memories of due to the way they had looked out for me.

What. The. Hell. Happened. to this place in the intervening 6-7 years or so. The lounge felt only marginally above a high school cafeteria, with pretty terrible reheated frozen snacks are really terrible wine by the 1.5L bottle. I get cost-cutting, but when did this lounge go from memorable to terrible?! For comparison, this was my stay in 2013. The cake and cheese look the same, just a bit worse for wear.

Back to the room to rest a bit more before finding dinner, and they’d left some nice tunisian sweets, water, and fruit. While the facilities had clearly taken a hit, I have to say service was pretty good.

View from the balcony of my room…not bad at all!

Being exhausted and wanting to get to bed early, I decided to head down to the hotel bar/restaurant for some dinner. Had some mini “sliders” which were surprisingly tasty and a couple of local beers and was out cold pretty early. I would have another chance to get to the Bardo Museum in the morning, so a day of rest was just what I needed after starting off feeling so poorly.

Up to my room to retire, and there was a security goon in a chair watching tv on his phone (working really hard). I decided to ask what he was up to, and he was “protecting a VIP” in the room across the hall. I never did find out who it was, but hey, just another day in Tunisia!

Bed time, I had a big day the next day and wanted to be well-rested!!

Aug 212018
 


Following in the trend of airlines giving their business class products fancy names (American kicked it off with “Flagship Business,” then came “Delta One,” followed shortly by United “Polaris Business,” and finally (just like with their five year behind the game WiFi installation) Air Canada got onboard with “Signature Class.”

What was different about “Signature Class?” Well, first, a little review.

American Airlines: When I started flying them 5-6 years ago, I was shocked to find they were still running 777s in a 2-3-2 configuration with seats that didn’t even go flat! Talk about a majorly updated program. Fortunately, they now have 1-2-1 pretty much across the fleet, although from what I can tell there’s been no major upgrade to the soft product.

Delta One: Delta was ahead of the game, already running 1-2-1 configurations on all its aircraft when Delta One was announced, and when they rolled out the A350 the game changer was “suites” with doors that closed – something no other North American airline has tried to emulate yet.

United: while marginally better than American’s non-180 degree flat 2-3-2 config for awhile, United has now fallen way, way behind with it’s atrocious 2-4-2 on some legacy planes, and 2-2-2 or 2-1-2 on the majority of the rest. Polaris soft product was a huge upgrade at first with better food and much better bedding, but the death by 1000 small cuts is already well underway with several of the soft product improvements yanked back. At least they are slowly (and I mean slower than a DC bureaucrat on a hot August day) rolling out a 1-2-1 product across the fleet, expected to be complete in 2089. I kid….maybe 2020. Next blog up will be a review of this hard product, which is actually pretty nice!

That brings us to Air Canada.

Their seats have been 1-1-1, or 1-2-1 for a while, and I found their food pretty good. Even their Maple Leaf Lounge in Toronto was significantly nicer than anything their US competitors offered, so perhaps that explained why they were so late to the rebranding game. I was quite curious what the rebranding would mean in practical terms, and the answer turned out to be: practically nothing.

I recently flew Air Canada on two flights: Toronto to Zurich on a 777-300ER and then a couple weeks later Sao Paolo to Toronto on a 787 (Plus connecting flights to/from DCA, but those are hardly worth a mention). Both were really nice flights, but I seriously noticed absolutely nothing different from before. So, lets start with the over to Zurich.

Up first, was the short flight up to Toronto. The flight is about 80 minutes and our flight attendant today was from Newfoundland, and a real character. A bit over the top, but the passengers seemed to love him, and he was very friendly and hard-working. Air Canada even served a small snack on the flight (I can’t decide if I like the single choice pre-plated snacks better than the US’s snack baskets or not) but A for effort. Unfortunately, today’s option was cockroaches of the sea with a tiny dab of hummus, one olive, and one tomato. Strange…

…and there was no question of refills. We were pretty much told we were getting refills, because, well, “you can’t let the rest of the wine stay in the bottle all lonely.” Perfectly good rationale if you ask me.

The transit experience in Toronto is seamless now, and you can head straight from US arrivals to international departures without having to go through an immigration check. Quite slick.

The one thing I was pretty excited to check out was the new Air Canada Signature “Suite”, only open to business class passengers. No Star Gold or Maple Leaf Lounge passes accepted, only passengers flying in business class, and only revenue tickets. Nobody on upgrades or award tickets, or those flying Star Alliance partners – in this way, it’s much more exclusive for access than even United’s Polaris lounges. (We won’t talk about American, because their “Flagship First” lounges let in every Exec Platinum under the sun, and often feel one step removed from a elementary school playground.)

I wasn’t all that hungry, so skipped the seated dining area in favour of the buffet. Quite tasty, some nice local offerings, and the Montreal smoked meat sandwich was a great touch!

Service in the lounge was fantastic and attentive, with the staff doing a great job clearing plates and refilling drinks, even when it got completely packed as the evening departure bank approached. I was quite surprised how crowded the lounge got, and unfortunately it really wasn’t that peaceful. Good for Air Canada selling so much business class, but there was nothing “suite” like about the lounge. Same complaint I have about the Polaris lounges – they get super crowded. It makes me wonder how the previous lounges handled all these people before…or are more people coming early for the “lounge experience” now?

Boarding was a complete and utter mess. With several departures at the same time, all pretty much sold out in business class, the departures area was a nightmare. We were between flights to London and Brussels, all of which were completely sold out, and boarding was a chaotic mess. It wasn’t even clear where the queues were, but that said, once aboard things were much quieter.

Amenity kit was waiting for us…filled with everything you’d expect, but didn’t rise to the level of one I’d want to keep to reuse the bag for toiletries, electrical cords, etc:

Tonight’s menu:

…and drink list:

Pre-departure bubbly was offered – I often wonder why airlines pour the pre-departure glasses like 1/3 full. What is this, maybe 1/2 glass of champagne? It can’t be cost saving, because they’re much more generous after takeoff.

The usual wine for me, and typical mixed nuts from Air Canada. Perfectly acceptable, but nothing original here.

Unfortunately at this point the crew was seated for just under two hours, because we ended up fighting some pretty terrible turbulence until we were off the Newfoundland coast. It was still not even 9pm for me by body clock, so I opted to continue the meal, as did most of the passengers since the turbulence was so bad there was no way anyone was sleeping.

The salad was boring but fine, and definite points for the duck and edamame starter. Nice and unique, while being relatively light. Plus, I’ll never complain about garlic bread!

I went with the chicken biryani as a main, probably because I remember the amazing biryani that Etihad served me a couple years ago. This was pretty good, and a nice unique option in flight. Any time I can get something that sounds and is better than the “steak” I’m happy, so this one was a winner with me.

Unfortunately, any positive thoughts I had died here. One of the saddest cheese plates I’ve seen in a long time, on par with some of the bland and boring kraft stuff that United serves. Very, very disappointing…and the cheddar was rubbery, obviously having been portioned long ago. Extremely disappointing.

The lemon cheesecake, however, was pretty tasty and a nice way to finish things off.

I had indicated not to wake me for breakfast, but I woke about 40 minutes before landing, so the flight attendant brought me the breakfast I’d indicated on the card “in case I wake up.” I wasn’t really hungry, but wanted to post this pic for one reason:

Look at that fruit bowl! Probably one of the best ones I’ve ever seen on a plane…nice fresh blueberries, pineapple, fresh strawberries, watermelon, kiwifruit…well done Air Canada!

So, let’s fast forward a couple weeks. We’re in Sao Paolo now, headed up to Toronto on a 10+ hour flight on a 787. The only times I’ve managed to sleep 7+ hours were on a 787, and this was a nice long flight at the perfect time to sleep, so I was looking forward to seeing how that played out. I forgot to mention above, but both the 777 and 787 on Air Canada had individual air vents, which I think are crucial to keeping me a nice cool sleeping temperature.

Let’s start with the meal. Look, more mixed nuts and wine. Boring, but acceptable.

The starter tonight was smoked trout with cucumber, tomato, and onions. I really wanted to like it, but it was pretty bland and boring. Could have used something to add a bit more flavour, but points to Air Canada for a reasonable sized portion which is still not heavy. Remember when United tried to pass two prawns off as an appetizer?

For the main I requested the “Spinach and Minas cheese filled chicken breast, herb sauce, vegetable risotto” but they brought me the beef. “Oh, sorry, I got them mixed up and don’t have any more chicken. Is this ok?” Ugh, not cool. On the upside, the beef was actually cooked close to medium which shocked me, but overall an unmemorable dish.

Oh Air Canada, we really need to talk cheese. This was just about as bad as the previous flight: “Emmental, Camembert, Reino” – so the Reino was interesting, but again it looked very plastic and uninspired. Is it really too hard to make the cheese course better? I suppose that would require cutting it on the plane, but…

Ok, never mind, I can go to sleep happy now with a wonderful Neapolitan ice cream bowl! It’s amazing how such simple things can make you happy even when people think airplane food is supposed to be “fancy” – but give me comfort food any day!

After passing out for a great seven hours of sleep, I was still up in time for breakfast. Another great 787 sleep, except I slept so balled up I’m still dealing with a pinched nerve in my back a few weeks later. Can’t blame Air Canada for that, but it was a good night’s sleep!

After the fruit in the breakfast to Switzerland I had high expectations, but unfortunately it was a swing and a miss this time. The kiwifruit was rock hard, the melon had zero flavour, and the grapes were mushy. Bland omelette, and a even blander muffin. I guess Air Canada breakfast catering must be highly station-specific.

Two flights is a small sample size, but overall my thoughts on Air Canada were positive. Nice seats, air vents to keep things cool, and overall “good” food. I don’t think it’s gotten worst, but the US airlines have definitely stepped their game up a little in this department so Air Canada no longer stands above them. Overall, a solid experience, except for one thing: the 787 had no WiFi, which is still the case with the majority of Air Canada’s fleet. The 777 to Zurich did have it (as do all their 777s now) but the 787 and almost none of their other planes do – to me making it a deal-breaker for most work trips. The only reason it was ok on this route is I was headed home from back to back trips, and just wanted to sleep and not work – which in this case worked out well.

Will I fly Air Canada again? Yes, definitely, especially if the other options are 2-4-2 or 2-2-2 seating on United…and especially if the planes have WiFi. The food and service are pretty much a wash these days, but it was also nice to try Air Canada again after so much Lufthansa and United lately! Next up, let’s look at United Polaris…