Jun 162017
 

After convincing my driver that I knew what I was doing, he agreed on an 02:30 pick-up from my hotel for an 04:05 flight. They were strongly advocating a 01:05 pickup, but knowing there was absolutely nothing on the other side of security (and a 20 minute right to the airport) he relented to an 02:30 pickup.

Alarm went off at 2am, giving me about four hours of sleep, down to the front desk for a super quick checkout, and my driver was already waiting for me. I managed to still get to the airport about 02:45, and I was checked in and through immigration and security by 3am – still giving me 30 minutes to kill in the duty free and lounge.

Now, during the day, the duty free store is critical. They sell 2 Euro mini bottles of wine, red bull, and everything you could need for a successful airport wait or even flight if the crew doesn’t mind. It’s much better than what I honestly believe is one of the two worst airport lounges anywhere in the world. Almaty’s lounge is tied with Abidjan, Cote d’Ivoire, the only two lounges I’ve ever been in where you have to PAY for drinks.

This was my first time flying Lufthansa out of Almaty, and they were incredibly generous: you could have one beer or glass of wine on Lufthansa. Or a bottle of water. Everything else was pay. I decided to have a second beer, I was charged nearly 10 euro for it. Absolutely ridiculous. Still rates as one of the worst lounges anywhere in the world. I was still tired, and boarding was on time, and I had definitely made the right call not to endure this lounge for long:

Lufthansa flight 647
Almaty, Kazakhstan (ALA) to Frankfurt, Germany (FRA)
Depart 04:05, Arrive 07:10, Flight Time: 7:05
Airbus A330-300, Registration D-AIKR, Manufactured 2012, Seat 3D
Miles Flown Year-to-Date: 52,184
Lifetime Miles Flown: 2,429,061

Boarding was pretty efficient, and every seat in business was taken for this morning’s flight to Frankfurt. Business had had 6-8 seats free the entire week before the flight, but despite the load in coach being light, business somehow filled up, and first, which had nobody booked three hours before the flight, somehow went out full. No clue what contributed to this, and it didn’t really matter.

I was really impressed that Lufthansa actually bothered to do the safety announcement in Kazakh on top of Russian:

Shortly after takeoff, a light snack was offered. Perfect late night snack, with which a couple of glasses of wine put me to sleep for close to four hours. On top of the four hours I’d gotten in the hotel it was definitely plenty to keep me going for the next day. I find these super early morning flights really awkward timewise, but for jetlag they are a miracle. You’re plenty tired to sleep when you get on them, and when you wake up it’s bright and sunny out, and your body thinks it’s like 10/11am so it’s ready to go…even though it’s only like 7am local.

Upon waking there were about two hours left in flight, and the crew was going around individually as people woke up and offering them breakfast. Very nice touch. First time I’ve ever had an omelette and a chicken kabob with muesli for breakfast, but was definitely tasty.

I had nearly four hours in Frankfurt, so decided to of course clear customs and head out to Starbucks for some proper caffeination. My travel has gotten so bad the last six months the staff at the Frankfurt Airport Starbucks actually know me by name, and I was paid a nice compliment that my German was really improving. Can’t complain about that!

Unfortunately, about this time, I realized just how exhausted I was. I was supposed to land in DC, have a four hour turnaround, and then fly directly back to Madrid. It wasn’t happening. I called United, asked about changing, made a comment I was in Frankfurt, which was met with “but you fly DC to Madrid tonight” and there was one seat left in my fare class, and she was kind enough to waive the change fee because “it’s kind of like a same day change” and I was booked on the same flights the next day – giving me 24 hours in DC. Great customer service United!

After coffee to wake up it was back through immigration and security to the Z Gates and the Lufthansa Senator Lounge where I had my usual breakfast of bread, cheese, salami, cucumber, and tomato:

Boarding was right on time for my next flight, and it was absolutely packed full on all classes. Three weeks before departure they had downgraded it from a 747-400 to an A340, resulting in a massive loss of seats. The flight must have been lightly booked (at least not enough for a 747) but as an A340 it was going out completely full.

Lufthansa flight 416
Frankfurt, Germany (FRA) to Washington DC, Dulles (IAD)
Depart 10:30, Arrive 13:10, Flight Time: 8:40
Airbus A340-300, Registration D-AIFC, Manufactured 2001, Seat 1G
Miles Flown Year-to-Date: 56,265
Lifetime Miles Flown: 2,433,142

Shortly after takeoff, warm almonds and a glass of wine. This plane didn’t have first class, so I decided to just pretend since I was in row one it was kind of the same…minus the macadamia nuts and high class champagne:

Choice of three starters was offered for lunch, and I went with the “shaved black angus beef with lime crème fraîche, sweet chestnuts and Tête de Moine cheese” It was definitely unlike anything I’ve had on a plane before, but absolutely delicious!

Seasonal salad which was kind of sad, and wouldn’t have been at all out of place on United:

Choice of three main courses, and of course I went for the Spargel again…which instead of cold cuts was served with a veal tenderloin this time. Once again, super tasty and confirmed my favourite time of year on Lufthansa! Even in business class!

Far cry from the first class cheese cart, but this Chaumes, Gouda, and Goat Cheese with Date Sesame Honey Chutney was pretty good for business class. Can’t complain – except the lack of sweet biscuits.

Boo pre-packaged ice cream, but yay delicious Crème Brûlée flavour with mango. Definitely an unusual ice cream and super tasty.

Time flew super quickly watching lots of tv and napping a couple hours, and the pre arrival meal was served. Minestrone soup and caesar salad with chicken was ok, and the coconut raspberry pie just rated an “adequate.” The pretzel was the star of the meal, but did a nice job rounding off a solid business class service.

By the time I landed I was very glad I wasn’t turning around in four hours, although I could easily have made it home, showered, and back to the airport in time. Having even one night at home would make a major improvement on my enjoyment of my next part of the trip, as long as nothing further went long and didn’t make me need the extra night in Madrid I had booked along the way…

Jun 142017
 

Upon landing in Almaty fortunately immigration was super quick, and with no checked luggage I was probably from the plane to the sidewalk in under 10 minutes. The team I was visiting had insisted on sending a driver for me, despite my assurances that I was plenty comfortable navigating Almaty at 1am alone, but unfortunately he was nowhere to be found. Fortunately, I only had to wait 10 minutes and I was off to my hotel.

There really are three major choices of hotel that I have discovered in my trips: the Ritz Carlton, the Rixos, and the InterContinental. As far as rooms and facilities go, I think it is a draw between the Ritz Carlton and the Rixos. Both are true five star hotels. The Rixos is located more “downtown” and walkable to some restaurants and stores, while the Ritz Carlton is a bit more on the edge of the city. The InterContinental, while nice, is a fading four star hotel that just isn’t as modern and nice as the other two…and the same price.

I tried the Ritz on my last trip, and decided I liked it a little better than the Rixos for three reasons: (1) it’s located next to a luxury mall, with good places to eat like Paul and a lovely gourmet grocery store that is open until 2am (2) it’s part of Marriott, so in theory they recognize my Platinum status and (3) it’s right next door to a Starbucks.

…and when I say Starbucks, this was my morning view as I sat sipping my coffee on Starbucks’ patio:

Get to the hotel around 130a, check in, no room upgrade possible because they were full, and to my room only to find it had two beds. Normally not the end of the world, but the hotel had reached out to me three days prior as a Marriott Platinum and SPG 200 member, and ensured they would take care of my room preferences. They failed. That is now 0-for-3 for any sort of elite recognition at this property. Granted, I don’t stay at many Ritz Carltons, but is this the norm for the chain?

Honestly, not the end of the world, and while I was at work the next day they did move me to a room with one single king bed so it wasn’t a big deal. I slept great, woke up a bit early due to jet lag, and enjoyed this view of the city before heading downstairs to get some Starbucks:

Not much to say about the day. I refused the offer of a driver, and used Uber to get to and from the office, and it was a perfect experience – not to mention dirt cheap. Maybe $3 US for a 20-25 minute ride in each direction. In many ways Almaty functions perfectly right up there with major western cities, and is by far the most developed place in Central Asia.

Back to the hotel absolutely exhausted after a long work day, and only had energy for a quick dinner in the hotel bar.. Some manti (Kazakh dumplings) for dinner, and I was out like a light.

The event I was facilitating didn’t start until 10am the next day, so down to Starbucks again it was. On the patio the mountain view is one way, and this art view is the other direction:

The art is by Jaume Plensa, a Catalonian artist who has done lots of interesting work. Rather than pretend I know anything about art, I’ll just say I enjoyed this piece and lots of his stuff I googled online. Worth checking out if that’s your thing.

Then, also in the courtyard between the Ritz Carlton, Starbucks, and the mall is this Bottero sculpture:

It is worth noting as I enjoyed my coffee on this second morning, that the Almaty Starbucks (unlike almost every other one in the world) got my name perfectly right – despite ordering in Russian and slowly pronouncing it. Who says the Kazakhs aren’t Westernized and knowledgable! Major points!

As I was leaving to head to work, I noticed this young art critic enjoying the Bottero sculpture:

So beyond that, not much to say about my approximately 48 hours in Kazakhstan. Another lovely visit super productive, and despite the short time on the ground I was able to have some great sessions and work with over 250 people for a very effective full day of seminars. I definitely came away from the event sensing that it had been well worth my time to come all the way to facilitate it.

Kazakhstan (and specifically Almaty) continues to impress me every visit. Even more so than Russia in many ways the country continues to develop and westernize, while at the same time really holding on to aspects of local Kazakh culture that make it unique and really enjoyable. The Kazakhs are also some of the most welcoming people I’ve met anywhere in the world, and are truly curious to learn about other people and places.

If you’re not sure you’re ready to reach out of your comfort zone, I strongly recommend Almaty as a starting point. There is enough there to make you comfortable while you stretch yourself and have some more authentically local experiences…all while retaining the ability to retreat to a familiar environment to rest and recharge.

My event finally ended around 9pm with dinner, drinks, and yes of course karaoke and disco (this is central asia after all) and I managed about three hours sleep from 10p to 1am before my driver collected me to take me back to the airport so I could head to Spain…via Washington DC!

Aug 042016
 

The Almaty airport has to go down as one of the worst major airports in the world. First, you scan your bags, and then proceed to the check-in area. Etihad staff were quite nice, and when I asked if the flight was full in business class today, they couldn’t understand. Switching into Russian he said “oh no, there are only two passengers, but economy is very very overbooked, so it will be full.” Great, just my luck, 14 people getting for free what I paid extra for. Oh well!

Through passport control and security, and into departures. Departures is one large hall with one lounge, a few cafes and smoking lounges, and a large duty free shop. At least I was able to get some caffeine duty free while I waited:

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I’m quite amazed that for such a modern city with such so many high end luxury malls, Starbucks, and tons of international brands, the airport is so poor. In the business lounge, you get two drink coupons…but not valid on alcoholic drinks! Only coffee, tea, juice, and water…and only two of them. Probably the poorest excuse for a business class lounge I’ve seen at a major international airport. Only Abidjan was almost as bad. To its credit, it did have reasonable AC which almost kept it cool…and compared to the departures hall that was very welcome.

Walked over to where my bus was boarding from (since everything here is a bus gate) and there were only like 50 people waiting….and then, looking over to security, it was obvious what had happened. There was a group of 100+ Indians clearing connecting security. It was a large sports team that was coming from Uzbekistan and just connecting, which explained why the flight was so oversold. On the bus to the plane, we passed the very unfortunately named SCAT Airlines:

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Etihad flight 297
Almaty, Kazakhstan (ALA) to Abu Dhabi, United Arab Emirates (AUH)
Depart 17:20, Arrive 20:25, Flight Time: 5:05
Airbus A319, Registration A6-EIE, Manufactured 2003, Seat 3D
Miles Flown Year-to-Date: 122,245
Lifetime Miles Flown: 2,311,382

It was easy to determine which plane we would be on, as Etihad only has one A319 with business class. Fortunately, it was on time, and we boarded right on schedule. Pre-departure beverages were offered, and champagne was no problem:

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Printed menus:

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The mezze starter was rather tasty, and great presentation for a narrowbody flight:

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The lamb tikka was delicious, and went quite well with a glass of wine:

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Chocolate cheesecake dessert was nothing special, but went well with red wine:

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The flight took a very roundabout route, presumably to avoid Afghan airspace:

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Not terribly much to say about the flight. Five hours is a bit long on an A319, but Etihad gives plenty of legroom, way more than US carriers do on a narrowbody. Only one of the free upgraders was a bit obnoxious, constantly putting his bare feet up on the armrest of the woman in front of him. Oddly enough, despite banging her arms with his bare feet repeatedly, she didn’t seem to mind at all.

No line at immigration which was nice, so it was off to the Etihad Chauffeur service to get a drive to the hotel. No wait at all, unlike my last time, and was in the car and off instantly. About 20 minutes later, checked into the Aloft Abu Dhabi. I had stayed there a couple months prior, and been really impressed for an Aloft. This time, wasn’t as good. The staff seemed a bit overworked and puzzled, and not quite sure how to do their jobs. They were incredibly nice, but it was just a little bit off. As an example, previous visit they had offered two complimentary drink coupons. This time, it was one. When I asked for a second, she said, “oh, well, I guess that is ok.”

At least they upgraded me to a larger room, same type as previously, and the AC operated on arctic:

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Typical functional Aloft washroom, but plenty spacious:

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Nice selection of little cakes was waiting in the room:

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Decided to head upstairs to the top floor sports bar and enjoy my free drink coupons. Apparently, they were about to show games from the European Football championship and the floors were covered with tacky green fake grass and there were flags everywhere. Did enjoy a couple of beers, and then headed back to call it a night just as all the football fans were beginning to show up.

Woke up, went downstairs, and enjoyed their rather large buffet. It’s no St. Regis, but for an Aloft it was rather amazing. I’ve been rather impressed overall with Aloft properties – they’re at a lower price point, but not as old and run down as many Four Points. I’d be happy to stay in one again.

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Elevator up to the room encouraged me to take a selfie, and always one to listen to elevators, I complied:

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This is when disaster struck in the form of a notification from TripIt. Apparently my flight from Abu Dhabi to Melbourne had been delayed. Opened up Etihad’s website to look…and it was delayed seven hours! Instead of a 5pm arrival into Melbourne in time to do a planned dinner and evening with friends, I would be arriving at midnight! Did lots of frantic research for the next couple hours using Etihad’s website along with FlightRadar24, FlightAware, and a few other tools to map out Etihad’s fleet of A380s. Fortunately there are only eight of them, so it was easy to tell where they were coming/going from.

Etihad flies the A380 to New York JFK, London, Mumbai, Sydney, and Melbourne. I was able to trace the delay to one of the A380s going mechanical in Melbourne, and being out of service for over 48 hours. They seemed to be trying to run all flights with just seven planes, which meant JFK was delayed as well…by 14 hours! Apparently JFK and Melbourne worked best, because the other routes were still operating on time. I waited a couple hours to confirm the two A380s that COULD help me leave near on time did leave (to London and Mumbai) and once they had, it was set. My delay officially meant the point of my going to Melbourne was moot and while I considered still going, it just wasn’t going to be worth it.

So, I did what I’ve never done before: canceled all my onward flights, and decided to throw caution to the wind and live in the moment.

Called the front desk and extended my room for one more night since it looked like I wouldn’t make it out. Then, it was time to start thinking where to go next. But first, caffeine would be needed. Headed off to Yas Island Mall, where Jerab got some Starbucks:

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Now, all together please, say YAAAAAAAS!

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Back to the hotel after a couple hours and started to sort out a plan. I really wanted to try the A380 apartments again, and it looked like I could do that if I headed to Mumbai the next day. So, why not! Decided to book a ticket to Mumbai and go to India for a few days…from there, who knew where the rest of the trip would lead me!

Headed back up to the sports bar planning to get a burger or something for dinner, but was promptly refused entry for wearing shorts. Sports Bar apparently means classy in Dubai, so back to the room to put on some trousers and headed up. I began to wish very quickly that I hadn’t. The place was filled with smoke and eastern european women that I had a hard time telling if they were expatriates, flight attendants, or what. I was like some trashy eastern european nightclub in there…and so bad I couldn’t even stay for a beer there was so much smoke.

This is where Aloft continued to lose me. Apparently, room service also isn’t a thing at this property. You can get something from the takeout cafe and have it brought to your room for a small charge, but you actually have to go down and pay for it yourself…then they will bring it up for you if you want. Overall, it was beginning to feel much more like the budget experience I expected and less like a nice relaxing stay…next morning it was up, and hopefully my car would show up to take me to the airport…

Aug 022016
 

After breakfast, I decided to give Uber a try for the ride to the airport. This allowed me to use one of my favourite tips for international travel: if you know how much your travel to the airport will cost you, spend all the rest of your local cash on your hotel bill if you don’t see coming back to the country any time soon. This ensures you don’t get stuck with any currency which may be hard to get rid of, but I usually keep some small coins for my coin jar.

That said, Uber worked like a charm. The car didn’t have AC, but it wasn’t warm in the morning and the driver (although he didn’t speak English) was super friend and excited to talk about how much Novosibirsk had changed in his lifetime. I was impressed someone going on 60, who’d grown up in Soviet times, was so in touch was modern technology that he was driving for Uber. Turned out to be a great experience, and only about $7 for the 30+ minute ride.

Gorgeous blue skies above Tolmachevo Airport:

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After checking in, I was told that “international VIP passengers can use Door #1” so back outside I went. Turned out the VIP Terminal was for all International Business Passengers. Sure, it’s no Lufthansa First Terminal, but for a small airport like Novosibirsk it was pretty cool having a separate terminal. My lounging area:

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Stand-up view from my lounge cubicle:

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More views of the lounge. It was empty except for three of us:

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30 minutes before flight time, all three of us were escorted out of the terminal from the back door…which led into another waiting lounge complete with security. X-ray done, all three of us were loaded into the van for the drive to the plane. However, the other two were going to Frankfurt so I was beginning to wonder if I was the only passenger to Almaty. When we arrived at my plane, the driver said “no, it’s hot, you wait here. Business class does not wait in lines!” So, I got to admire the peasants from afar:

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As soon as everyone was on board, except me, it was time to board.

S7 Airlines flight 3298
Novosibirsk, Russia (OVB) to Almaty, Kazakhstan (ALA)
Depart 10:50, Arrive 13:20, Flight Time: 2:30
Airbus A320, Registration VQ-BDM, Manufactured 2004, Seat 2F
Miles Flown Year-to-Date: 120,424
Lifetime Miles Flown: 2,309,561

Pre-departure beverage of water was offered…to go with the bottle of water which was already at my seat:

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There did end up being three other people in business, no idea why they weren’t in the terminal with me, but the seat next to me was open so I moved to the window to do a bit of plane spotting:

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The amenity kit is something even United would be embarassed of. It was essentially a folded brown paper bag with some art on it. There was also nothing of any real use inside:

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Even for this relatively short flight, a printed menu was on offer:

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In addition to a breakfast menu, there was a lunch menu. I almost thought we might have a choice…but nope, we got lunch:

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A little red wine to start, and no 10 year old seated next to me to steal it this flight:

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The meal looked nice, but the self-described “meat starter” looked to be way too much processed meat product for my taste. Salmon on a plane is a dicey choice, so I enjoyed the olives, and decided to at least have the chicken for some protein…

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…or maybe not. It was without a doubt the driest most-overcooked bird I’ve ever seen. Completely inedible…and on plain pasta to top it off.

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Desert…I managed one bite. It was the most sickeningly sweet cake I’ve ever tasted. I swear it was 99% sugar and 1% flour….

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Although the meal was a huge let-down, we were arriving nearly 45 minutes early! Almaty from above:

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Super old aircraft on the tarmac:

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Immigration was quick and painless, and the fixed-price taxi line was super convenient for getting to my hotel, the Ritz Carlton Almaty. I can’t remember the last time I’d stayed at a Ritz Carlton, but had some hopes they would give some perks for Marriott Platinum status, but nope, nothing at all beyond a 2pm checkout. The room was very small, but comfortable:

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Nice wood paneling:

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Nice marble bathroom with heated floors:

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One of the best parts of the hotel was the view. The lobby is on the top floor (30th or so) and the whole hotel is like 8 floors going down from there. The rest is an apartment building I believe. It was a bit annoying having to take the elevator from the lobby up to 30, and then catch another elevator down to your room, but the views made up for it:

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I had to go attend a few meetings, so walked out the front door to the main road, held my hand out, and had no problem negotiating a driver to take me for a 25 minute drive for barely $2. Taxis in this part of the world are very informal, and anyone who has the time will offer to drive you where you’re going, usually for very little money as long as you speak the language.

So, apparently, Kazakhstan had heard I was coming, because the first Starbucks in the country had opened this year! So yeah, apparently I’m Jon:

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After wrapping up my meetings, it was back to the hotel, where the Almaty Ski jump was very visible on the nice clear day with the mountains in the background:

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Went for a walk to check out the super upscale mall next door, which was practically empty but was full of pretty much every international luxury brand you could imagine…including Kazakhstan Cola of course:

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When I left the mall, there was a huge musical performance going on outside with hundreds of people watching performers on stage. Turns out it was an offshoot of the Kazakh Idol competition and some sort of a local talent event. I watched for a bit, and the strangest part was that most of the songs were in French. According to one lady I asked French songs are very trendy in Kazakhstan now, so everyone was trying to imitate the style. Maybe it was just one person’s impression, but…

It was evening by this point and the 100+ Fahrenheit temperatures had dropped a little (but, given it was a dry heat it wasn’t too bad) so I headed to the hotel’s bar/cafe for something to eat. Turns out, apparently, the cafe is sponsored by Veuve Cliquot. While I was tempted to get a bottle to enjoy but decided to exercise at least a little restraint this trip:

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Theemed right down to the VC  bicycle, umbrellas, and aprons on the wait staff:

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Three of the largest “sliders” I’ve ever seen made for a very tasty dinner:

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Slept in the next morning, and as tempting as it was to grab a taxi to Starbucks for some coffee, I wasn’t in the mood for a 50 minute roundtrip taxi just for coffee when the luxury mall next door had a Paul which served up a very tasty croque madame:

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Which went well with a pain au raisin and a iced coffee. They couldn’t however, understand the concept of either a triple espresso or an iced coffee, so I did have to order three espressos and a big glass of ice. They seemed very puzzled by this behaviour, but were more than happy to provide it:

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After a relaxing breakfast it was time to head to the airport, and continue the trip onward to Abu Dhabi.

Jun 072013
 

Apologies in advance this post will be a stream of consciousness mostly text post because, well, we were so busy working we didn’t get to see a whole ton!

Ended up working until mid-afternoon in downtown Bishkek, and at 4pm we got ready to head to the Almaty. Our office in Bishkek had arranged a driver to take us to the border, and our office in Almaty had arranged another driver to meet us at the border and take us the rest of the way. Sounded like an easy plan, and as someone who’s gotten used to negotiating minibusses and share-taxis the last couple years it was a rare treat!  Not only the chance to not have to negotiate, but comfortable and uncrowded.  Score!

Traffic in Bishkek wasn’t awful for a Monday afternoon, and about 30 minutes later we were at the border. Our Kazakh driver was already waiting for us on the Kyrgyz side, and walked us through the car lines (the pedestrian lines were super long on both sides of the border, and apparently he knew some tricks that we could just walk through the much shorter car lines…it took quite a bit of yelling, complaining, and posturing, but in about 15 minutes we were through the border. His car was parked on the Kazakh side, so he loaded up our luggage, and we got ready to head out. I turned back to take a quick snap of the border from the Kazakh side:

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Very soon after the border, things got very rural…very fast.  We drove for around two more hours before we started to see any signs of the city, and then spent nearly another hour fighting Almaty traffic trying to get to our hotel.  All total from downtown to downtown travel time was around 4 hours, and that wouldn’t include any time fighting at the border or negotiating with taxis.

Our hotel was the Rixos Almaty and appeared to be located pretty centrally in the city.  It was around 8pm by this time, so after checking in we decided to head out quickly in search of a bite.  Nothing was easy to find and we were getting pretty hungry at this point, so just decided to admit defeat and head back for room service since we had an early morning.  Unfortunately work was incredibly busy here, so there wasn’t a whole ton of time to sightsee.  So, I’ll do a mini hotel review first.

The obvious place to start, since I just mentioned room service, is with the food.  Let’s just start by saying that for the region I thought prices were outrageous.  I ended up with a club sandwich and a beer from room service, which came to nearly $45.  Stunning.  I was expecting to get something pretty awesome for that price, but you be the judge:

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