Quick work trip to Saarbrücken, Germany

 Germany, Uncategorized  4 Responses »
May 282019
 


So, if you saw my post yesterday, you’ll have seen that I had a work trip to Paris, home for one day for an important event, then had to turn right back around to go to Germany. In an ideal world I would have either stayed in Europe, or stayed home longer, but sometimes these matters are just out of your control.

The other downside: when I booked the Germany trip it looked like Paris was going to be a full month earlier, so I’d have lots of time at home, so I agreed to a one-stop routing to save a bunch of money. Unfortunately, this meant leaving home at 11am instead of 5pm like the nonstop to Frankfurt would, so this was going to be a much less than ideal trip. I could really have used those extra six hour at home.

See, at the time, United/Lufthansa had a killer fare from NYC-Frankfurt that was like 1/3 the fare out of DC. So, even with adding a one-way ticket to JFK and a one-way ticket back from EWR, the overall fare would still be less than half. Had I known I’d have so little time between trips, I would have splurged on the nonstop. By the time the Paris trip moved, however, the price difference was more than 300%, so I was stuck with it. Oh well, make the best of it!

Delta flight 5957 operated by Republic Airlines
Washington, DC, National (DCA) to New York, Kennedy (JFK)
Depart 11:00, Arrive: 12:18, flight time: 1:18
Embraer ERJ-175, Registration N206JQ, Manufactured 2008, Seat 1A
Miles Flown Year-to-Date: 26,399
Lifetime Miles Flown: 2,718,987

…and make the most of my time I did, so much that I arrived DCA at 10:20. was through CLEAR/PreCheck in less than two minutes and still at the gate 5-10 minutes before boarding. I don’t usually like cutting it close and like to relax in the lounge a bit, but hey, I’ve been in the DCA SkyClub somewhere around 1,000,000 times, so the precious extra minutes at home were well worth it.

Not much to say about this one, standard short hop up to New York. The most surprising part was no wait for a landing slot at JFK (thank you Saturday morning traffic) and would actually be arriving over 25 minutes early today. Also the shortest flight time I can ever remember at 32 minutes.

  • PDB Diet Coke
  • Great shot of the Pentagon right after takeoff
  • Prosecco and Oreos…and kinda hot CBP agent

With nearly five hours to kill at JFK (the only flight that left “enough” time between my separate tickets without anxiety, I decided to make up for my lounge negligence at DCA and visit every lounge I was entitled to at JFK, starting with the SkyClub right after landing.

Food was uninspiring today, but they had real honest-to-God Champagne. Cheese cubes and hummus were as normal, but the chicken strips were awful pressed/processed with fatty and dark streaks running through them. Revolting. I’ll spare you the close-up shot, but rest-assured I didn’t have a bite.

After these adventures in dining, it was time to make my way outside security in Terminal 2 and attempt to find the AirTrain to Terminal 1. Down the escalator, across the street, through a parking lot, up another elevator, and finally the train platform. Seriously, between JFK and LGA I’m not sure which is a bigger embarrassment. That said, I made it just fine on the first try and it gave me practice for my next upcoming JFK flight in a few weeks.

Security in Terminal 1 was the biggest shitshow I’ve ever encountered in the US, with no CLEAR line and no clear PreCheck line either. I asked the agent at the front about PreCheck and “I just yell to the other agent that you got it” – I asked about laptops out, shoes off, etc and was met with a nasty response. When I went through, my laptops caused problems, and the next agent snapped at me that I “should know better.” It was the last straw, and I asked for a supervisor.

“You can talk to me.” No apology, no “I’m sorry that happened” but after calmly explaining the severe attitude from the agents he just said “The one that looks like Dora the Explorer? I need you to identify her so she can be punished.” Seriously, this is what is “keeping us safe” these days? Now, I find TSA agents 99.99% of the time to be great and professional, but this entire crew at JFK was a nightmare. Is this the norm at Terminal 1? I ask because I’ll be back in a few weeks…

Up to the Lufthansa lounge, where I spotted the steed that I will take in a few weeks….the ex-Singapore A330 recently acquired by Evelop! which is operating for Norwegian on the JFK-London daytime flight. I might be crazy for trying this, but I’m kind of looking forward to it. Great views from the lounge, and a tasty array of nibbles…

The lounge was so nice I didn’t want to leave, and had amazing people-watching on top of it (including the Chinese guy with a sequinned sweatshirt that said BITCH PLEASE! in huge letters) but I vowed to try all the lounges I could…so traipsed off to the Korean Air lounge which I could access via PriorityPass.

I should have fled when I saw the elevator was out of service. Lugged my Rimowa up the stairs, and was met by a surly agent who was clearly over it. Seriously, I know New York attitude, but the airport staff (non-Lufthansa and Delta: they were lovely) were just miserable.

Also, this was the best snacks on offer. I should have once again passed…but drank the water, few sips of the wine and a fig newton, and I was off to the gate.

When I got to the gate, thanks to my need to check out the Korean Air lounge, boarding was already underway and I was concerned I might have trouble finding room for my bag due to the huge number of people queued up in front of me. I forgot, however, that the A380 is simply massive even in business class, and there would be plenty of room.

Lufthansa flight 401
New York, Kennedy (JFK) to Frankfurt, Germany (FRA)
Depart 16:10 Arrive: 06:05, flight time: 7:55
Airbus A3800-800, Registration D-AIMJ, Manufactured 2012, Seat 22D
Miles Flown Year-to-Date: 30,255
Lifetime Miles Flown: 2,722,843

Remember when I foreshadowed yesterday about how nice the last row of business class was in the Polaris 777 as long as there was nobody with an infant in the bulkhead? Well, karma paid me a major visit today…and I had a second passenger in the seat next to me today who seemed incredibly interested in my pre-departure beverage:

Now, in fairness, with the exception of takeoff and landing he did sleep 80% of the flight and was pretty much an angel the rest of the time, so it didn’t work out too badly, except mom was constantly working to keep him busy. Fortunately, with a 4pm departure I had no interest in sleep anyways, so it all worked out just fine.

Meal service was actually one of the better ones I’ve had on Lufthansa lately. Their business class meals can be a little on the unusual side, but they’re usually tasty. This one was more-or-less pretty mainstream, and the crew was absolutely fantastic. Once they found out I spoke some German, even though English was obviously easier, they made a huge effort to speak slowly and clearly in German to let me practice. Major points for that. Plus, the food was really good too:

  • Mixed nuts and wine to start – nothing unusual here
  • Trying to take artsy shots of the wine cart
  • So much potential. The pretzel roll and burrata were wonderful, the tomatoes were unfortunately under-ripe
  • Lamb and Steak Mixed Grill…with a side of Chicken 😉
  • delicious cheese plate and double chocolate cake

Other than that, the flight was excellent. I skipped the breakfast since I wanted to head straight to bed upon landing. We arrived nearly 40 minutes early around 05:30 and I was in bed and asleep in the Sheraton Frankfurt Airport by 06:00 for a solid six hours of sleep. So much nicer this way than trying to sleep on the plane, and since it’s still on East Coast time it was very easy to fall asleep.

Woke up at noon, did a little work, and then off to catch my train to Saarbrücken for work. Unfortunately, there were no direct trains this late in the day so I would have to change in Mannheim. Unfortunately, the train to Mannheim was nearly 20 minutes late, meaning I missed my connection and had to wait another hour – making me late to dinner. D-Bahn is no Swiss train system these days – that’s for sure.

I treated myself to some Apfelwein and Pringles to enjoy the delay a little more…

Not too much to say about Saarbrücken since it was three very intense days of working with clients, but fortunately very productive. Stayed at the Mercure hotel this time which was more than adequate, and very well-located in the middle of the city. Close to Starbucks, and walkable to lots of places to eat and drink.

I had been completely unsuccessful on previous trips finding any craft beer at all, but this time found Stube 8 which at least had a couple. Not a great selection, but hey it’s a start!

Enjoyed a nice dinner with clients at Zum Stiefel as well, and got to have some traditional heavy Saarlandische food. I had to try the Saarländische Versuchung (the Saarland Temptation) and got a little bit each of three things: a “gefillder” which is basically a potato dumpling with liver sausage filling and sauerkraut, a green “hoorische” (a green dumpling) and a large meatball which I’m still not sure of…heavy, but delicious!

After successful meetings we ended just in time that I could catch a direct ICE back to Frankfurt. Unfortunately, a person was on the tracks between Mannheim and Frankfurt, and we ended up delayed on the train by nearly an hour. Worst service I’ve ever had in ICE first class, however, and never once did I see the train attendant – would have been nice to have a beer!

Arrived in Frankfurt early evening, however, with just enough time to head out to my favourite little craft beer joint for dinner. Naïv is a great little place, and this time they had several fantastic drafts and cans. Either my German was getting better or the staff’s English worse, because I managed to keep the whole thing in German this time without them switching to English. Dinner was two tasty sausages and a delicious brownie with ice cream. Oh, there may also have been a few beers….

Up somewhat early for breakfast at the airport (I sometimes feel like I live in Flughafen Frankfurt, and it’s amazing!) – my usual Iced American and Bretzelsnack…mmmm…so good! Stopped by the Senator Lounge only briefly and then strait to boarding. I needed to max out sleep this morning so little time for the lounge today.

I was pretty excited for this flight – my first time ever on the 787-10 – which was even more awesome because it had “real” Polaris 1-2-1 seating installed and I had managed to get my favourite seat – 1L – way in advance.

United flight 961
Frankfurt, Germany (FRA) to Newark, New Jersey (EWR)
Depart 11:20, Arrive: 13:50, flight time: 8:30
Boeing 787-10, Registration N12006, Manufactured 2019, Seat 1L
Miles Flown Year-to-Date: 34,125
Lifetime Miles Flown: 2,726,713

Pre-departure sparking wine delivered, and temperature sensor reporting a reasonable 71F today…at least we wouldn’t be roasted during boarding.

Mixed nuts and wine to start, while Paul judges from afar….

Meal was pretty standard Polaris fare, and nearly the identical menu I had from Paris the week before. I was glad to see the delicious pork and apricot terrine was back, and I went with the fish again as well. This is starting to be a habit! The cheese wasn’t quite as good as from Paris, but much better than from the US, and they actually had butterscotch today! YUM!

  • Chicken, pork, and apricot terrine and a tasty salad with mango
  • Roasted halibut with lobster sauce. Slightly dry, but good.
  • Sundae and cheese! I’d tell you what it was, but all I know is “international assortment” – aka whatever we have in the kitchen!

Mid-flight snack…I’m addicted to the little cakes and overly chewy macarons. Meanwhile, the Great British Bakeoff was providing some very suspicious looking bakes….and Paul was quick to glare!

Pre-arrival was the same meal options as from Paris, and since I won once with the mozzarella salad and “Hamburger Wellington” I decided to give it another go. The cheese was weirdly peppered with all the pepper on one cheese ball, but other than that it was quite tasty again.

On approach to Newark…not sure which airport this is. Approach into Newark was super, super bumpy today, with our 787 being tossed about pretty seriously.

Immigration was a breeze, though I find it annoying that more and more arrivals into Newark arrive at Terminal B these days necessitating a transfer over to terminal A or C for connection. Fortunately my connection was from Terminal C today, and I was curious if I could get into the Polaris Lounge since my arrival was on a different ticket. Yup, no problem since they were both United, and they even let me bring my Starbucks in. The Newark crew had never heard of the Mescal Paper Airplane, so I got to share that with them…though they were still suspicious of it.

Off to the gate to fly to DCA, and once more short segment to go.

United flight 3434, operated by Republic Airlines
Newark, New Jersey (EWR) to Washington, DC, National (DCA)
Depart 15:45, Arrive: 17:03, flight time: 1:18
Embraer ERJ-170, Registration N864RW, Manufactured 2006, Seat 1A
Miles Flown Year-to-Date: 34,324
Lifetime Miles Flown: 2,726,912

How much can you say about a 40 minute flight from Newark to DCA. We were delayed about 30 minutes by a flat tire (seriously) but other than that we still arrived exactly on time. Very good luck today considering how the weather was. Super, super bumpy on the takeoff just as the approach had been.

  • The lady across the aisle had Delta 360, AA Concierge Key, and UA Global Services bagtags…and FABULOUS Louboutin boots.
  • PDB gin and tonic…which I almost never drink, but hey why not…
  • The cause of the nasty turbulence:
  • Just enough time for a quick snack today: wine and M&Ms…classy!

…and with that two of my four back to back trips were done. Unfortunately didn’t get home until 6pm which meant a very short night to do laundry and repack since my flight the next morning was 8:30am. UGH. Fortunately managed a same-day-change to an 11:00am via Newark, so at least I would salvage a LITTLE more sleep….

United Polaris Business/First Class

 Uncategorized  1 Response »
Aug 222018
 


Yesterday, I wrote a post about Air Canada’s new signature class, in which I compared the new business class offerings of the major North American carriers. Conclusion was that Air Canada has done a good job with their “Signature” launch, but beyond the lounge it was really hard to see any significant change to the in-flight offering.

On the two Air Canada trips I reviewed, I actually took United in one direction and Air Canada in the other. Not intentionally, it just worked out better that way…so it was a nice change to see how United’s Polaris implementation was progressing, and if it would finally live up to the hype. I say finally because, well, well over two years after launching the new Polaris seats only 20% or so of United’s longhaul fleet actually has them, but at least that’s finally speeding up slightly.

The other major, major failing on United’s part has been the launch of the Polaris lounges. I was at the Chicago lounge when it launched something like two years ago, and up until six months ago…they still had yet to open the second lounge, although there are finally four lounges open now. Who’s to say when Washington and LA (two other large international hubs) will see them, however. As a Washington-based traveler this actually impacts my purchasing decisions: if United’s Polaris lounge was actually open I’d be booking United metal out of Dulles much more often, whereas now I’m open to just about anything reasonable and convenient on Swiss, Lufthansa, and Air Canada.

Right, on with the review.

For the Trip where I took Air Canada from DC to Zurich via Toronto, I returned from Geneva to Washington Dulles nonstop on United. I had been doing some business in Bern, and generally either Zurich or Geneva are equidistant, and the Geneva flight was the quickest flight home at the lowest fare, so I went with it.

Two days before, United changed the seatmap to the Polaris configured 767 (I believe about 50% of 767-300s are now Polaris configured, so you have a 50-50 chance) and I hoped it would hold through departure time. When I saw the plane leave the US for Geneva, I knew I’d finally get to try out this product more than two years after its launch. With the amount I travel, that tells you just how long this has been in the works.

What’s nice about the 767-300s with Polaris seats is they’re in a 1-1-1 configuration, so everyone has an aisle seat. The best seats, by far, are the odd numbered window seats since the seat is by the window, and the “counter” part near the aisle, giving you far more privacy from the aisle as you can see:

My seat, 1L, to me was by far the best seat on the plane for a daytime flight. Nice and private from the aisle, but close enough to the front to get the crew’s attention:

Why oh why United, when you pay some marketing firm millions of dollars to design Polaris do you insist on using these cheap plastic cups for pre-departure beverages? I’m glad at least that you got rid of the ridiculous plastic Polaris “flutes” with a chocolate you tried out when you first launched Polaris, however. It really makes me wonder who were in the focus groups when you came up with this. Nothing says “un-premium” like a plastic glass of $8 a bottle sparkling wine….come on. First impressions matter, and this gives a terrible one. If you’re going to invest in an overhaul of the product, do it right!

The menu, however, looked promising…complete with the ubiquitous United “short ribs” that have been on just about ever menu in business class since 1995:

That’s more like it. A glass of perfectly drinkable wine (though nothing special) and some extremely salty mixed nuts:

The salad on offer was much better than United’s normal offerings, and bonus points for the parmesan and boiled egg. The smoked cold chicken appetizer was a bit odd and totally flavourless, but the farro and mustard on the side were actually the highlight of the appetizer. But seriously, parmesan and egg on a salad with mango dressing? Just bizarre.

Since nothing else sounded good, I went with the short rib, which was….well, about as good as it looked. The plating was absolutely awful, and looked like something out of a prison cafeteria.

Highlight of the meal by far was quite a nice cheese plate (ARE YOU LISTENING AIR CANADA?) and a delicious “sundae” with caramel. I haven’t seen the butterscotch topping in a while (which is actually my favourite) but this was a perfectly nice ending to the meal. Started off rocky, but at least they ended on a nice high note.

One thing United has done VERY well is the pre-landing snack. Grilled chicken with couscous and a nice fresh salad are a huge upgrade from the sad sandwiches of days gone by. Giving credit where credit is due, this is a huge upgrade, United….except for the mango dressing which was back for an encore *eyeroll*

Overall, loved the new seats, and they might be my favourite transatlantic seats now. There’s really not a bad seat in the plane, and as long as you get the plane, well, I can skip all the other stuff…but fail to understand why with passengers paying $6,000+ per ticket United won’t spend the extra $20 per passenger to make it an experience passengers WANT to fly.

So, notice that I said “as long as you get the plane” – well, two days before my flight down to Brazil a week later I did a same day change to get on the Dulles to Sao Paolo nonstop since it was listed as the exact same 767 which had brought me in from Geneva the day before! Since all I wanted on this flight was sleep, I was excited to have the new seats again, and life was grand!

…until five hours before departure when United e-mailed me there had been an aircraft swap, and “we’ve done our best to preserve your seating preference.

So, instead of a solo seat in a 1-1-1 config I was now in a window seat of a 2-1-2 config. Anyone who’s read this blog for a while knows how I detest climbing over people or being climbed over, and when I called United I was basically told to “deal with it.” Not those exact words, but two agents in a row showed zero empathy, although the second one did offer to “see if I can get you a refund if you’re unhappy.”

Plan B was to raise it up through customer service channels I have access to as a very frequent United flier, and they were very happy to look into the problem, asking what they could do to resolve it. After very patiently listening and understanding my seating preference (hey, when you’re on back to back international trips and 6’4 it makes a difference getting kicked in the night and harming your sleep).

The agent was great, and came back with “can you get to DCA instead of Dulles in 30 minutes? I can get you out of DCA, via Chicago to Sao Paulo on a 777 in Polaris First. I was already packed, so done and done, and problem averted. MAJOR points to United for the service recovery on this one, although it is unfortunately not all people on paid business class tickets have access to this same level of service recovery. I don’t blame United for that, however, it’s just a reality of 2018 customer service – companies have pretty much gotten to a point where only the customers they recognize as their top 1% or more get their attention…it’s just reality. Long way of saying thanks United – I’ll definitely remember this going forward!  (…and because of this, in the last week I’ve booked four MORE business class tickets on United in the next two months)

So, onto DCA, where my flight was actually delayed 30 minutes by torrential rains, so I got my guilty snack of choice, United Club cheeze kubes:

I had about an hour in the Polaris Lounge in Chicago, which sadly has also suffered from the cost-cutting. I knew the Veuve Clicquot was too good to last, and alas, it is no more. I still had a nice glass of champagne though, because, hey, champagne.

Really friendly bartender who was familiar with someone of the older drinks that are no longer on the menu, and he was able to whip up a paper plane with mezcal as well:

I’ll gloss over the ugly, which was a 2.5 hour delay when our plane broke and they had to find another plane at midnight, but hey, the fact they were able to find another 777 at this hour which could be catered was pretty impressive. In the end we left at 130a instead of 10pm which ruined my first day’s afternoon meetings, but in the end it was better than a completely canceled trip I suppose, which was what would have happened if I had to go the next day.

The “first class” seats on the 777 are pretty old and tired, and basically nice business class seats, but hey, it was a nice recovery after my 767 swap, so making lemonade out of lemons:

Today’s menu – idk why they even put “first class” on the menu now, because it’s exactly the same meal as in business class. Other than the seat, there’s absolutely zero difference left between business and first on United. Very sad.

Thanks facebook filters, this is pretty much how the delayed flight made me feel:

Oh look, starting off with mixed nuts and a red wine, quelle surprise!

The nori-wrapped salmon was a unique starter, and the salad with seeds and strawberries was also a welcome change. Well done this time United!

So, the spicy chicken main. First of all: amazing flavour, nice and spicy, great different option for plane food. The downside, bit messy with splash potential for a plane, and my chicken was way undercooked and partly raw. I assume it’s just reheated on the plane, so this goes to the kitchen in chicago, but I was full enough I just sent it back largely untouched. You can see some of the red and raw areas in the chicken in this picture:

Oh sigh, you were doing so well with the cheese yesterday United. Perhaps it’s just US catering that’s bland and unimaginative?

Since there was once again no butterscotch or caramel today, the flight attendant insisted I try some cookie crumble…which was a nice change. Plus…they had cherries, which are absolutely my favourite part of any United sundae:

I was also ordered to try some of the mini deserts with some caramel on the side…I didn’t have a choice. I will admit, the mini apple pie with caramel sauce (to quote the FA: “the whole reason I’m not thin and beautiful”) was pretty delicious!

Breakfast? Well, let’s not talk about it. Bland omelette, but the sweet potatoes did have a nice seasoning to them. Fruit was pretty sad, dry and flavourless. Overall, much more of a miss than a hit.

So…overall thoughts on Polaris? The seats are great, no doubt, and when they have them on the whole fleet it’s a fantastic product. It’s sad, however, that United is majorly cutting back on the soft product, when it would cost so little to have a much more impressive product. It just gives the impression that they don’t care, which is the last thing you want when you’re trying to sell a premium product. To me, it says, “we know a lot of you are upgrading, or using awards, or your employer is locked into a contract with us, so we just don’t have to try” and that’s terrible if you want your brand to resonate with your customers. But, maybe I’m wrong…maybe they don’t care about resonating, and are happy being “ok.”

So, final verdict? Air Canada, Delta, United? It’s pretty much a wash now. They all have good seating with all direct aisle access, although United is about two years away from getting there while ALL their competition has been there for over a year now. Food? Well, pretty much the same on all of them, though it does seem Delta and Air Canada do go a bit of the extra mile so you actually feel like there’s pride in their product!

Lots more flights coming up, so watch for more reviews soon!

DC to Frankfurt with United and Lufthansa First

 2018 Train around Germany Trip  5 Responses »
Feb 102018
 


One thing I like about flying to Europe out of DCA is that it requires a connection, which means any thoughts of going into the office are unrealistic. Got a bit of work done from home, had plenty of coffee, and despite sleeping in managed a very leisurely stroll to DCA to catch my initial flight to Chicago in order to get this thing started!

My favourite part of DCA is the old Continental President’s Club, which has become the United Club. The grand ceiling of the main room, and now that there’s the smaller “hidden” room in back it doesn’t feel quite so crowded. Of course, had to start the trip with a little “caviar” – United style:

Decided against all that corn and beans since I’d be spending the next 12+ hours on planes, I opted instead for some cheese cubes…and some pepper strips to get some vitamins:

I had noted on the seatmap that despite first class being full, economy was only booked to about 30 people – completely empty! I considered moving back and taking a whole row to have a little more space, but decided not to risk it with snacks and drinks.

United flight 1264
Washington DC, National (DCA) to Chicago, O’Hare (ORD)
Depart 11:45, Arrive 12:56, Flight Time: 2:11
Airbus A319, Registration N892UA, Manufactured 2006, Seat 2E
Miles Flown Year-to-Date: 612
Lifetime Miles Flown: 2,520,674

Interesting options in the snack basket today, so I opted for the fat free, gluten free, low sodium, low taste gummi bears knowing I would get much much better ones in a few days in Germany.

Beyond that, it was a typical, boring short domestic flight so I’ll skip right ahead to why I chose the flight with the 3.5 hour connection in Chicago: to give the Polaris Lounge one more try. This also had the benefit that if there were to be any winter weather surprises, I was leaving myself plenty of cushion before my international flight. No worries today, and we actually arrived Chicago a little bit early, so off from the B terminal to the C terminal to enjoy the Polaris Lounge.

First impression: the lounge was as empty as I’ve ever seen it, which always helps to make a more positive impression. It did fill up quite a bit by the time I left, but initially it was empty. Glass of Veuve Cliquot at the bar to start things off while I finished up a bit of work.

Headed over to the new dining area from there, which is much nicer and more “private” than the previous area. My only small complaint would be that the staff were more “midwest friendly” than refined, which maybe isn’t the best thing in a premium lounge. It isn’t a complaint, just a bit out of line with the experience they’re trying to project. Now, serious, not complaining….when they say things like “I just figured you would have finished your champagne by now so I brought you another!”

The seared tuna tataki was good, with a nice presentation…and the perfect light starter with a big Lufthansa meal coming up:

I had heard many good things about the Blue Door Kitchen Burger, so decided to order it – fried egg and all, and promised myself I’d only have a few bites to try it. It was pretty good, and ended up finishing a bit over half before heading back to the bar to do some pre-flight work so I could hopefully relax and enjoy the vacation a bit more!

Nice chat about the “paper plane” cocktail with the lounge manager, who’s actually been sitting at the bar just about every time I visit the lounge doing some paperwork.

After a nice visit, back through the psychedelic tunnel to the B gates to find my Lufthansa flight. Overall impression of the Polaris Lounge? Blows away anything else in the United States with the possible exception of the JFK American Flagship Lounge. It will be very interesting when (and if) United finishes more Polaris Lounges if they manage to replicate this very high standard.

Long line to board when I went to the gate, and the business class line was super long as well, so I just walked up to the counter, mentioned to the gate agent that I was in first, and was invited to board immediately so I didn’t have to stand in line. Very nice touch by the gate crew.

Lufthansa flight 431
Chicago, O’Hare (ORD) to Frankfurt, Germany (FRA)
Depart 16:20, Arrive 7:40 next day, Flight Time: 8:20
Boeing 747-8i, Registration D-ABYK, Manufactured 2013, Seat 2A
Miles Flown Year-to-Date: 4,956
Lifetime Miles Flown: 2,525,018

My seat was already set up when I boarded, and champagne and nuts made a very quick appearance. I was the only person in first today, and I had a very “old school” crew who did everything by the book and provided a first class experience that was over the top from a service perspective…without being awkward and “too much.” I’m seriously curious what kind of “notes” Lufthansa keeps on their passengers. Despite never having flown with this crew before, they knew several personal touches that they never would have without someone having told them (or read this blog maybe.)

Immediately after posting the above pic to Instagram and Twitter, Lufthansa (always on top of their social media game) was quick to reply:

I sort of find it comical that Lufthansa social media knows me well enough that they dare reply with Beyoncé memes. As I was the only one in first today, the crew had already made up the seat across from me as a bed for when I was ready for it later inflight. The gate agents did upgrade someone from business at the last minute, but I heard them telling the crew “he will just sleep and doesn’t need any service. We just want him to have a private bed.” I don’t know who he was that he got this treatment, but to the crew’s credit I never would have known he was there.

I forget what the amuse bouche was, but I remember it was tasty…

Since I wanted to try and convince myself to be sleepy, I told the crew they could turn the cabin lights dark from the start of the flight so the other guy could sleep. Apologies on the slightly dark pictures because of it. Tonight was an “all the caviar you want” flight, so I just asked for a medium portion. I was more in a sampling mood, and the main course sounded excellent…

Next up were appetizers and salad: herb shrimp with fennel salad and tomato oregano dressing, buffalo style chicken, celery with gorgonzola mousseline and farro salad, and chilled ratatouille parcel with balsamic glaze. Overall, mostly a miss unfortunately. The buffalo chicken was tasty, but the rest “tried too hard” and just wasn’t great.

Finished maybe half the appetizers, which were followed by an amazing bowl of lobster bisque. I think this was intended to be a main course, but with no other passengers, the crew insisted:

Next up, far and away the best airline main course I’ve ever had. Grilled beef filet (a perfect medium) and lobster claw served with mac and cheese. The mac and cheese was just a little spicy, the asparagus was perfectly cooked, and the whole thing was a home run!

Last but not least, a helping of cheese. I was stuffed by this point, but couldn’t turn the cheese down. Good selection:

After clearing the table, the flight attendant serving first offered “can I get you a Johnny Walker Blue, one ice cube as a night cap?” Again, no idea how he would have known that unless he reads this blog or Lufthansa keeps records on their first class episodes.

One quick check of email before calling it a night, and facebook suggested the following filter for a goofy selfie. I think they know what I was up to….

Slept nearly five hours, woke up just in time for some tea and freshening up before landing, and it was time to enjoy some time in the First Class Terminal before my connecting flights.

DC to Almaty in United/Lufthansa First

 2017 Kazakhstan, Andorra, Atlantic Islands, Germany  1 Response »
Jun 112017
 

There was something refreshing about being able to head out at 10p on a Sunday for a work trip instead of leaving on a Friday or Saturday and losing an entire weekend. I was actually able to enjoy my weekend, and only head out to the airport around 7pm to catch my flight to Frankfurt. Only one small problem: I was on a J fare, and while my United upgrade to first cleared at the time of booking, Lufthansa was still holding me on the waitlist to Almaty despite first only being booked to three of eight seats. It looked like I wouldn’t find out my fate until I got to Frankfurt. That said, Frankfurt to Almaty (via Astana) was a daytime flight, and with a 2-2-2 configuration in business it was questionable if it was even worth the upgrade.

This was my first time flying United out of Dulles in about six months, and it was rather pathetic to see how United has completely given up on their first product. Premium check-in is tucked away, and there’s no separate check-in for first anymore. Even worse, the agent I spoke to didn’t know there was a difference! “We just have Polaris class now.” Sigh, it just gets worse and worse. It’s to the point I’ve already more than doubled my premier qualifying dollars, have hit the miles, but still don’t have my required four segments on United. Sigh. They still have the best frequent flier program in Star Alliance, however.

Fast forward to the terminal, and my first task was to find some new headphones. I had left mine somewhere on a recent trip, and had forgotten to order new ones, and by the time I realized it it was mid-day Saturday and I didn’t know anywhere good in my ‘hood to buy them. So Dulles it would be.

After getting to the C terminal on the walk to the Global First lounge, I came across one of those Best Buy vending machines I’ve seen the past couple years. I was intrigued by the novelty, and picked up some wired Beats earbuds from the machine. A few weeks later, and I have to say: they’re really good quality and I’m thrilled with my purchase!

Got to the Global First lounge, which was absolutely packed. It’s my understanding they pretty much let all Global Services members in business class in now, and it was the most crowded I’ve ever seen it. High quality self-service bubbles as always, but what passes for cheese these days is absolutely pathetic. The quality of this club is now firmly below the Chicago Polaris lounge. Next time, I’ll actually go to the Lufthansa Senator Lounge in the B Terminal.

Wait for the flight was uneventful, and soon it was time to board.

United flight 932
Washington DC, Dulles (IAD) to Frankfurt, Germany (FRA)
Depart 22:00, Arrive 12:10 next day, Flight Time: 8:10
Boeing 777-200, Registration N219UA, Manufactured 2001, Seat 1K
Miles Flown Year-to-Date: 45,736
Lifetime Miles Flown: 2,422,613

Shockingly, United First had been booked to eight of eight a full two weeks before this flight. Either they gave away lots of upgrades and awards well in advance, or they actually managed to sell some first fares. Either way, in years of flying United I’ve never seen first sold out on a Europe route before the day of flight.

Nothing says first class like welcome aboard sparking wine in a plastic bottle served in a plastic flute. I know some people actually consider this aspect of “Polaris” charming, but to me it’s charming in the same way that a Costco hotdog is better than cooking a hotdog at home. You can put cheap lipstick on a pig, but this says “no class” way more than “first class.”

Best part of Polaris: the gel cooling pillow. This proactive crew passed them out to the eight passengers in first, and were soon heard telling the passengers behind us in business there were none left. United corporate may be failing to protect United First, but this crew was spot on.

Soon after takeoff the ramekin of warm nuts arrived, complete with a skewered olive, mozzarella, and tomato. I guess its better than just nuts?

“Seared tuna, kale salad with apple and red quinoa, wasabi paste” – while the tuna looked appetizing it was absolutely flavourless, and the wasabi paste looked more like a baby turd. While better than some of United’s previous attempts at a business appetizer (like the single skewered prawn I got once) it still fell way short.

Carrot ginger bisque soup. Giving credit where credit is due, this was perfectly seasoned and actually delicious.

Salad of cabbage, bok choy, carrot, mango. Just…no. Who needs that much raw cabbage in flight. Nothing says first class like cheap shredded cabbage. Since they’re in this picture, I will note, I love the golf ball salt and pepper shakers in Polaris. Also in this picture which I hate: first class service ON A TRAY.

“Seared short rib” with barbecue sauce, basmati rice, carrot, sugar snap peas. I showed this to a friend who agreed the radioactive red colour of the short rib was rather terrifying. Fortunately, it tasted much better than it looked. I normally hate fattier cuts of beef, but something about United’s short rib gets me every time.

Sigh. What United calls a cheese plate. I might have been impressed if not for what you will see later in this post…

Remember when United served ice cream sundaes? Sure, it’s extremely simple, but sometimes it’s nice to have something simple that reminds you of being a kid. Unfortunately, the fancy new Polaris ice cream sundae dishes seem to have a habit of shattering and putting glass shards in peoples’ mouths, so United has replaced the ice cream sundae with cheap mango sorbet in a cardboard container. Gross.

The mini apple pie and chocolate/nut bar were fairly tasty, to be fair.

Nothing more to say about this flight. I chose the flight for three reasons, and United delivered on all three: the late 10pm departure time, a nice cool cabin for sleeping, and generous pours of red wine which enabled nearly six hours of uninterrupted sleep on the way to Frankfurt. Sleep was so good, actually, that I was out cold until 10 minutes before landing. I had ensured the crew 10 minutes would be enough to bring me to life, and they kindly obliged. I feel the need to mention again this crew was fantastic, and it’s sad United didn’t give them more to work with and be proud of.

On the taxi in Frankfurt, an Uzbekistan 767 which I am very excited to be booked on in a couple of weeks:

Upon landing, I pulled up my reservation on Lufthansa’s app, and something had changed. The waitlisted segment had gone away and it looked like it was confirmed it first, but it was really hard to tell. So, I just headed to the first class lounge, and pretended that all was right. The agent was puzzled, and gave me the “but you are booked in business class.” I told them the app told me the upgrade was confirmed, and when they checked a bit more “yes, the gate JUST processed it. Please come in and enjoy.”

Quick shower, where of course I picked up another Saunaente before enjoying a double espresso and glass of bubbles for “breakfast.”

Fortunately for me, my flight today would be departing from a bus gate, meaning I got a ride to the plane. They may have waited until the very last minute to confirm me, but I was going to get the full Lufthansa First service today. Let’s see how it compares to the Untied flight I just came off of.

Lufthansa flight 646
Frankfurt, Germany (FRA) to Astana, Kazakhstan (TSE)
Depart 13:20, Arrive 22:55, Flight Time: 5:35
Airbus A330-300, Registration D-AIKP, Manufactured 2012, Seat 1A
Miles Flown Year-to-Date: 48,422
Lifetime Miles Flown: 2,425,299

Wow…champagne…and it’s with classy nuts, not in a plastic flute, and I get a rose. I love the little classy touches on Lufthansa.

My ride to the plane…one of the things I love about Lufthansa.

Beef tartar amuse bouche. A bit risqué for an inflight meal, but super tasty with a little creme fraiche.

It may not be the highest quality caviar, but there is something simply elegant about Lufthansa’s caviar service which I love. Plus, they always give me an extra generous helping.

Lufthansa does an appetizer trio, and I admit that usually at least one of the appetizers is a little funky. Today was veal with turnip salad and wild garlic sour cream (super tasty), pomegranate couscous with feta and cashew nuts (also tasty), and the odd prawn cocktail. Odd because it was a single prawn with a creamy sauce that I understand is a german thing. Regardless, compare this (with caviar) with the tuna nightmare United served me, and you can do the maths.

Salad…it’s hard to be too fabulous with salad, and this was just ok. Mixed leaf lettuce with sauteed mushrooms, tomatoes and pumpkin seeds.

Now, I admit I don’t normally think of this as a main course, but when it is Spargelsaison in Germany you can’t pass on the white asparagus entree. I’ve had this a few times now, and I won’t lie – I’ll book trips in May just to have it again. The hollandaise sauce is the perfect accompaniment and the side of smoked turkey breast and cecina de vacuno added just enough protein to make it worth it.

See the United cheese plate above. See the entire Lufthansa cheese CART below. I don’t think anyone does a cheese course like Lufthansa does.

The only reason the plate below is small is because I was stuffed. A couple of the cheeses were wonderful and I would have liked more for sure.

a bit unusual, but delicious: melon strawberry gazpacho with sour cream ice cream. It was so good I asked for more later in the flight, but alas it had all been eaten.

To finish it off, a delicious double espresso with chocolate.

After a few hours of working, I was offered a mezze plate and pretzel before landing in Astana for our brief stopover. Accompanied with another double espresso and some Johnny Walker Blue of course.

Since there was no more gazpacho, it was insisted that I have the tahiti vanilla ice cream with warm cherries. I love cherries, and these were nice and sour and perfectly delicious. Two for two with the desserts tonight. Sure beats pre-packaged mango sorbet!

When we landed in Astana, 90% of the passengers got off. This was quite in contrast to my last time on this flight maybe six months ago when almost everyone was going to Almaty. Today, it would be just me in first class, three people in business class, and according to the crew maybe 40 in economy.

Lufthansa flight 646
Astana, Kazakhstan (TSE) to Almaty, Kazakhstan (ALA)
Depart 23:45, Arrive 01:30 next day, Flight Time: 1:45
Airbus A330-300, Registration D-AIKP, Manufactured 2012, Seat 1A
Miles Flown Year-to-Date: 49,013
Lifetime Miles Flown: 2,425,890

I was offered a snack of some sad sandwiches on the segment, but opted to just relax and have a couple of Johnny Walker Blues before landing. Watched some more tv, and before I knew it another fabulous flight in Lufthansa First was unfortunately over. Now, time to get to Kazakhstan and get to work!